Member Advisor (Personal Banker) - Miami Gardens

Educational Federal Credit Union; Miami (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Birthday pay

Holidays

Sick/personal time

Vacation

Tuition reimbursement

401K matching

Job summary

Educational Federal Credit Union is seeking a Member Advisor in the Miami area to deliver exceptional member service across deposits and loan transactions. You will guide members through new accounts, loan closings, and referrals to CU products, while maintaining knowledge of current promotions and campaigns.

You will be the lobby leader, assess member needs, and support branch operations, including occasional travel to other branches.

Qualifications

• Processes a wide variety of member transactions including deposits, withdrawals, and loan payments.
• Provides guidance on account openings and loan applications/closings.
• Identifies member needs and makes referrals to Credit Union products and services.

Responsibilities

• Serve as lobby leader; direct members to the right information source to minimize wait time.
• Open/close safe deposit boxes and manage related documentation.
• Assist with Notary, Medallion, and Signature Guarantee services.

Skills

Cash handling

Customer service

Bank products

Tools

Online banking system

Wire transfer software

Job description

Job Summary

The Member Advisor provides exceptional member service by serving as a consultant to members on a wide variety of deposit and loan transactions/inquiries including new accounts and loan applications/closings, resolving member issues accurately and in a timely manner, and effectively identifying members' needs and making appropriate referrals for Credit Union's products and services.

Job Details

Description

The Member Advisor provides exceptional member service by serving as a consultant to members on a wide variety of deposit and loan transactions/inquiries including new accounts and loan applications/closings, resolving member issues accurately and in a timely manner, and effectively identifying members' needs and making appropriate referrals for Credit Union's products and services.

Duties Include

• Processes various types of transactions for members including cash and non-cash deposits, withdrawals, loan payments, transfers, cash advances, cashier’s checks, savings bonds, IRA deposits, CD withdrawals, etc.
• Services member accounts by preparing the necessary paperwork for wire transfers; processing stop payment requests, direct deposit payroll request forms, new/lost/stolen cards, check orders, and temporary checks; assisting with Online Banking setup; processing address change requests; and printing copies of checks and statements.
• Opens, closes, and provides member access to safe deposit boxes and completes necessary documentation.
• Has the knowledge and ability to discuss features and benefits of all credit unions products and services in detail. Maintains awareness of all current promotions or campaigns.
• Maximizes every member contact as an opportunity to identify what Credit Union products and services would be beneficial to them and makes appropriate referrals.
• Serves as “lobby leader” and is responsible for assessing walk-in member’s needs and directing them to the appropriate information source to ensure maximum lobby efficiency and minimize member waiting time.
• Serves as a school branch liaison at the Credit Union’s high school branches as necessary.
• Periodically participates in volunteer external networking and promotional events with local schools, colleges, and other community business partners.
• Actively participates in team meetings/daily huddles to provide input and ideas regarding branch business strategy.
• Assists members with opening Share Certificates and IRAs and processes account maintenance requests as needed.
• Processes new account requests and loan applications. Possesses an intermediate level of knowledge with regards to loan closings.
• Obtains license to offer credit life and disability insurance on all lending products. Understands other lending ancillary products such as GAP insurance and Vehicle Service Agreements in order to discuss benefits with members.
• Regularly follows up with members through the process of onboarding new accounts or obtaining necessary information for loan closings. Assists with outbound calling as needed.
• Assists with training and mentoring of new Member Advisors to ensure all aspects of the skills checklist are mastered.
• Assists members with various advanced account maintenance. This includes but is not limited to account reconciliation, address changes, name change, add joint and/or beneficiary, share ID and account number changes, fraud disputes, letters, etc.
• Provides Notary, Medallion and Signature Guarantee stamp services.
• Processes approved Power of Attorney and Trust Account related transactions.
• Required to have the ability to travel throughout the branch network to provide staffing assistance at all branch locations when necessary.
• Required to work on Saturdays.
• Performs other duties as assigned by management.

Job Type

Full-Time

The following are some benefits offered to employees of EdFed

• Paid Birthday
• Paid Holidays
• Paid Sick and Personal Time
• Paid Vacation
• Tuition Reimbursement
• 401K (with matching funds) and CU contributions