Member Engagement & Support Specialist

Four County Electric Membership Corporation; Elizabethtown (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Four County Electric Membership Corporation is seeking a friendly, member-focused individual for the role of Member Service Representative in North Carolina. This position requires handling member inquiries, processing payments, and providing information on Four County services.

The role involves daily interaction with members in person and by phone, maintaining accurate cash handling and documentation, and supporting dispatch and call center activities as needed.

Qualifications

• Two years’ work experience in a clerical field with public contact duties.
• Payment collection and computer input skills desirable.

Responsibilities

• Serve as the primary point of contact for Four County members.
• Assist members with inquiries and payments for services.
• Greet members and visitors and route questions to the appropriate personnel.
• Balance cash received and prepare bank deposits.
• Maintain records of member accounts and transactions.

Skills

Customer service

Public contact

Payment collection

Data entry

Education

High school diploma or GED

Job description

Four County Electric Membership Corporation is seeking a friendly, member-focused individual for the role of Member Service Representative in North Carolina. This position requires handling member inquiries, processing payments, and providing information on Four County services.

The role involves daily interaction with members in person and by phone, maintaining accurate cash handling and documentation, and supporting dispatch and call center activities as needed.