Member Engagement Specialist

American Society of Clinical Oncology, Inc.; United States; Hybrid; USD 80,047,000 - 102,551,000; Full time

Benefits offered by this job

Hybrid work

401(k) plan

Medical/Dental/Vision

Paid holidays

Job summary

American Society of Clinical Oncology, Inc. (ASCO) seeks a Member Engagement Coordinator to support our Communities of Practice, coordinate online engagement activities and events, and contribute to member onboarding, recognition, and retention initiatives—all while helping create a meaningful experience for ASCO members.

If you are highly organized, passionate about building strong professional communities, have strong communication and relationship-building skills, and enjoy creating engaging

Qualifications

• Bachelor’s degree in business administration, marketing, communications, or related field or equivalent years of experience.
• 1 - 3 years of prior professional experience, or a combination of internship and professional experience.
• Understanding of virtual communities.
• Proficiency with professional online community platforms (e.g., Higher Logic).
• Proficiency working with Microsoft suite products.

Responsibilities

• Coordinate Communities of Practice.
• Foster increased engagement in Communities of Practice, facilitate content creation and dissemination, and coordinate with internal teams to enhance the member experience.
• Assess and improve community activities.
• Grow community engagement and conduct regular evaluations using member feedback and engagement metrics.
• Maintain relationships with community leaders to foster active participation and ownership.
• Plan and execute community events.
• Support virtual events, webinars, and meetings to encourage member engagement and professional networking.
• Provide community feedback to stakeholders.
• Observe and present community trends and recommendations for improvements with the member engagement team to drive business success and content creation within the myConnection platform.
• Facilitate member engagement initiatives.
• Enhance the Trainee to Early Career member experience and retention.
• Analyze member engagement.
• Monitor member engagement trends and assist in analyzing trends for insights to increase engagement in ASCO programs.
• Nurture new member onboarding.
• Ensure new members are welcomed and engaged in programs and topics of interest to provide immediate value.
• Coordinate member recognition initiatives.
• Assist with FASCO point inquiries, participation tracking, transcript support, and follow up related to recognition and engagement programs.
• Support member retention programs.
• Coordinate renewal communications, campaign follow up, and member outreach activities as needed.

Skills

Communication

Interpersonal skills

Organizational skills

Tech-savvy

Education

Bachelor's degree

Tools

Higher Logic

Microsoft Office

Job description

American Society of Clinical Oncology, Inc. (ASCO) seeks a Member Engagement Coordinator to support our Communities of Practice, coordinate online engagement activities and events, and contribute to member onboarding, recognition, and retention initiatives—all while helping create a meaningful experience for ASCO members.

If you are highly organized, passionate about building strong professional communities, have strong communication and relationship-building skills, and enjoy creating engaging