Member Engagement & Operations Specialist

Non-Profit Organization; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

Non-Profit Organization in Washington, DC seeks an entrepreneurial, customer-service focused Member Relations professional to support the development, engagement, and retention of corporate members. The ideal candidate will be detail oriented, highly organized, and driven by delivering member value.

The role involves coordinating meetings, using Salesforce to track engagements and generate reports, handling invoices, and assisting with member events. A proactive, ownership mindset is essential.

Qualifications

• Bachelor's degree and 1-2 years of relevant membership, fundraising, or sales support experience.
• Strong verbal and written communication and presentation skills, with the ability to communicate with senior leaders with confidence and grace.
• Meticulous attention to detail and superior organization.
• Ability to manage complex and fast-changing portfolios of work and prioritize effectively in response.
• Comfort with ambiguity.
• An interest in policy and politics with a solid understanding of the Chamber’s work and value.
• An entrepreneurial spirit and a track record showing initiative and ownership of work.
• Experience using a CRM, such as Salesforce.
• Proficiency with the Microsoft Office Suite, notably Microsoft Excel and PowerPoint.

Responsibilities

• Schedule and coordinate external meetings, compile briefing materials, and draft and manage follow-up.
• Track member engagements and touchpoints in Salesforce and use the CRM to generate reports, identify trends, and drive positive business outcomes.
• Deliver and track invoices for membership dues payments, ensuring that the payments arrive by due dates set by internal leadership.
• Help with aspects of member events, including guest list development, invitations, and on-site support.
• Be a generous team contributor.
• Other projects and duties as assigned.

Skills

CRM (Salesforce)

Verbal & written communication

Organization & detail-oriented

Stakeholder management

Microsoft Office (Excel, PowerPoint)

Education

Bachelor's degree

Tools

Salesforce

Job description

Non-Profit Organization in Washington, DC seeks an entrepreneurial, customer-service focused Member Relations professional to support the development, engagement, and retention of corporate members. The ideal candidate will be detail oriented, highly organized, and driven by delivering member value.

The role involves coordinating meetings, using Salesforce to track engagements and generate reports, handling invoices, and assisting with member events. A proactive, ownership mindset is essential.