Member Retention Manager — Hybrid, Data-Driven Impact

Seeds Renewables; Washington (District of Columbia); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Employer-subsidized insurance

Generous 401(k) contributions

Professional development support

Job summary

Seeds Renewables in Washington, DC is looking for a Manager, Member Retention to enhance member engagement and retention. This role is essential for managing the renewal cycle and supporting member onboarding, while collaborating with various teams to optimize participation.

The ideal candidate will have a Bachelor's degree, 3-5 years in a member-facing role, and proficiency in CRM systems. This position offers a hybrid work model along with competitive salary and benefits.

Qualifications

• 3–5 years of experience in a member, client, or customer-facing role.
• Ability to analyze data and draw meaningful insights.
• Experience with an association or trade organization preferred.

Responsibilities

• Manages member accounts through the renewal cycle.
• Serves as the contact for member questions and issues.
• Identifies member needs and informs strategies.

Skills

Relationship Management

Data Analysis

CRM Systems

Detail-oriented

Communication

Education

Bachelor's Degree or equivalent experience

Tools

Microsoft Office

Job description

Seeds Renewables in Washington, DC is looking for a Manager, Member Retention to enhance member engagement and retention. This role is essential for managing the renewal cycle and supporting member onboarding, while collaborating with various teams to optimize participation.

The ideal candidate will have a Bachelor's degree, 3-5 years in a member-facing role, and proficiency in CRM systems. This position offers a hybrid work model along with competitive salary and benefits.