Member Engagement & Onboarding Specialist

Chapters Health System; Florida; On-site; USD 28,000 - 42,000; Full time

Job summary

CareNu is seeking a Member Engagement Coordinator in Florida to welcome Members, assess needs, and ensure proper Care Manager assignment. You will educate on ACO benefits and resources, build rapport with Members and families, and support smooth inter-department handoffs across multiple platforms.

The role emphasizes being highly organized, with strong verbal and written communication, and a preference for Spanish bilingual candidates.

Qualifications

• Bachelor’s degree in Human Services or related field preferred.
• Minimum of one (1) year of healthcare related roles.
• Solid communication (verbal and written) skills.
• Highly organized and self-motivated.
• Must understand basic functions of the care continuum and have a solid record of working with patients and families through various mediums.
• Bilingual in Spanish preferred.

Responsibilities

• Provides initial welcome call to Members and families letting them know they are part of the network.
• Evaluates education needs and describes what an Accountable Care Organization (ACO) is and how they were selected.
• Educates on benefits and resources available.
• Develops and maintains strong knowledge base of high needs resources and how CareNu works to get them connected within the community.
• Earns mutual trust with families and Members to build rapport.
• Conducts social determinists of health surveys for all new Members and then, quarterly.
• Ensures smooth handoffs of Members from the Engagement Department to Care Managers.
• Performs other duties as assigned.

Skills

Communication

Organization

Spanish bilingual

Education

Bachelor’s degree in Human Services or related field

Job description

CareNu is seeking a Member Engagement Coordinator in Florida to welcome Members, assess needs, and ensure proper Care Manager assignment. You will educate on ACO benefits and resources, build rapport with Members and families, and support smooth inter-department handoffs across multiple platforms.

The role emphasizes being highly organized, with strong verbal and written communication, and a preference for Spanish bilingual candidates.