Member Engagement & Onboarding Specialist

CareNu; Florida; On-site; USD 28,000 - 42,000; Full time

Job summary

CareNu is seeking a Member Engagement Coordinator in Florida. The role welcomes Members, evaluates education needs about Accountable Care Organizations (ACO), and explains benefits and resources.

You will build trust with families, coordinate handoffs to Care Managers, and maintain knowledge of high-need resources. You’ll conduct quarterly social determinants health surveys and support research initiatives.

Qualifications

• Bachelor’s degree in Human Services or related field preferred.
• Minimum of one year in healthcare related roles.
• Solid communication (verbal and written) skills.
• Highly organized and self-motivated.
• Understanding of care continuum and experience with patients and families across mediums.
• Bilingual in Spanish preferred.

Responsibilities

• Represent the company professionally through care delivered and services provided.
• Comply with state, federal, and local regulations, and avoid fraud and abuse.
• Follow company policies and standard practices.
• Maintain health, safety, and security practices.
• Keep patient and family confidentiality.
• Use resources responsibly and promote company externally.
• Participate in improving performance at all levels.
• Advance professional knowledge and skills.

Skills

Communication skills

Organizational skills

Bilingual Spanish

Healthcare experience

Education

Bachelor’s degree in Human Services or related field

Job description

CareNu is seeking a Member Engagement Coordinator in Florida. The role welcomes Members, evaluates education needs about Accountable Care Organizations (ACO), and explains benefits and resources.

You will build trust with families, coordinate handoffs to Care Managers, and maintain knowledge of high-need resources. You’ll conduct quarterly social determinants health surveys and support research initiatives.