Member Engagement Coordinator

Chapters Health System; United States; On-site; USD 28,000 - 42,000; Full time

Job summary

CareNu is seeking a Member Engagement Coordinator in the United States to welcome Members and assess needs, ensuring the right Care Manager is assigned. You will engage with Members and their families across multiple platforms to explain the benefits of the CareNu model and promote buy-in.

You will build a strong knowledge base of community resources, conduct social determinants of health surveys, and coordinate seamless handoffs to Care Managers.

Qualifications

• Bachelor’s degree in Human Services or related field preferred.
• Minimum of one year of healthcare related roles.
• Solid verbal and written communication skills.
• Highly organized and self-motivated.
• Must understand basic functions of the care continuum and have a solid record of working with patients and families through various mediums

Responsibilities

• Provides initial welcome call to Members and families.
• Evaluates education needs and describes what an Accountable Care Organization (ACO) is and how they were selected.
• Educates on benefits and resources available.
• Develops and maintains strong knowledge base of high needs resources and how CareNu works to get them connected within the community.
• Earns mutual trust with families and Members to build rapport.
• Conducts social determinists of health surveys for all new Members and then, quarterly.
• Ensures smooth handoffs of Members from the Engagement Department to Care Managers.
• Performs other duties as assigned.

Skills

Communication skills

Organizational skills

Bilingual Spanish (preferred)

Education

Bachelor’s degree in Human Services or related field

Job description

It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the CareNu Team, you'll realize it's more than a job. It's a mission. We're committed to providing groundbreaking solutions for our clients' unique needs offering a wide variety of compassionate healthcare choices. Our employees make all the difference in our success.

Role:

The Member Engagement Coordinator handles welcoming the Members to the CareNu community and providing entry levels assessment to ensure the appropriate Care Manager is assigned. Works in conjunction with the Member, family members and Care Managers across multiple platforms to educate on the benefits of the assigned model while increasing buy-in and adherence. Ensures a smooth handoff is conducted between departments and all initial concerns are rectified. Leads customer engagement surveys to monitor for excellence among all product lines.

Qualifications:

• Bachelor’s degree in Human Services or related field preferred
• Minimum of one (1) year of healthcare related roles
• Solid communication (verbal and written) skills
• Highly organized and self‑motivated
• Must understand basic functions of the care continuum and have a solid record of working with patients and families through various mediums
• Bilingual in Spanish preferred

Competencies:

• Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:

• Always represent the Company professionally through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices.
• Observe the Company's health, safety, and security practices.
• Maintain the confidentiality of patients, families, colleagues, and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental, and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers both formally and informally.
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities:

• Provides initial welcome call to Members and families letting them know they are part of the network.
• Evaluates education needs and describes what an Accountable Care Organization (ACO) is and how they were selected.
• Educates on benefits and resources available.
• Develops and maintains strong knowledge base of high needs resources and how CareNu works to get them connected within the community.
• Earns mutual trust with families and Members to build rapport.
• Conducts social determinists of health surveys for all new Members and then, quarterly.
• Ensures smooth handoffs of Members from the Engagement Department to Care Managers.
• Performs other duties as assigned.

Compensation Pay Range: $20.26 - $30.16

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as ongoing compliance with the Drug-Free Workplace Policy.

CareNu is a population health, managed services organization that bridges the gap between quality care and diverse, innovative value-based strategies. The organization partners with providers, health systems and government agencies to revolutionize the way healthcare is delivered by focusing on data and predictive analytics. CareNu's mission is to provide support and care for the medically vulnerable and their families by offering a wide variety of compassionate healthcare choices. It is paving the way for improved healthcare outcomes by giving patients access to personalized, quality care.