Member Engagement & Front Desk Specialist

Ymca; Chattanooga (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

Hamilton YMCA is seeking a part-time Front Desk Staff to greet members and guests, assist with registrations, and answer inquiries in Chattanooga, TN. Shifts run Monday through Friday with varying hours to support facility operations.

Responsibilities include providing excellent service, building relationships, and helping members connect with YMCA programs. You will handle tours, memberships, transactions, and policy enforcement while supporting a welcoming environment.

Qualifications

• High School diploma or equivalent.
• Excellent interpersonal and problem-solving skills.
• Previous customer service, sales, or related experience.
• Basic knowledge of computers.

Responsibilities

• Provide excellent service to members, guests, and program participants.
• Build relationships and help members connect with each other and the YMCA.
• Ensure facility security and enforce policies.
• Conduct tours, sell memberships, and handle program registrations.
• Accurately conduct financial transactions and resolve membership concerns.
• Perform other duties as assigned.

Skills

Excellent interpersonal skills

Problem solving

Customer service

Sales experience

Basic computer knowledge

Education

High School diploma or equivalent

Job description

Are you passionate about providing excellent customer service and making a positive impact on people's lives? Do you enjoy building relationships and helping others connect? If yes, then this part-time opportunity at the Hamilton YMCA is perfect for you!

We are currently seeking Front Desk Staff for varying shifts every Monday-Friday. See application for more details.

Responsibilities of a Front Desk Staff:

• Provide excellent service to members, guests, and program participants
• Build relationships and help members connect with each other and the YMCA
• Ensure facility security and enforce policies
• Conduct tours, sell memberships, and handle program registrations
• Accurately conduct financial transactions and resolve membership concerns
• Perform other duties as assigned

Qualifications:

• High School diploma or equivalent
• Excellent interpersonal and problem-solving skills
• Previous customer service, sales, or related experience
• Basic knowledge of computers

Physical Demands:

• Ability to stand for extended periods and perform physical tasks
• Effective communication skills in person and on the phone

Training:

• Certification in CPR required within 60 days of hire
• New Employee Orientation required upon hire

A BETTER US STARTS WITH U!
Imagine going to work knowing that what you do each day positively impacts people’s lives. We are seeking to add new members to our team who are motivated and committed to serving others. Whether you are experienced or not, we will provide the resources and training needed for you to grow and succeed. If you want more than just a job – if you’re looking to discover a sense of purpose and opportunities to contribute to the greater good – then the Y is the place for you. Join us!