Member Engagement & Community Partnerships Director

YMCA of the USA; Willmar (MN); On-site; USD 65,000 - 90,000; Full time

Job summary

The Kandiyohi County Area Family YMCA is seeking a community-focused leader to serve as our Member and Community Engagement Director. This role provides strategic leadership for membership growth, member engagement, community partnerships, marketing collaboration, volunteer engagement, and philanthropic initiatives that advance the YMCA's mission.

The Director oversees membership operations, leads community outreach efforts, develops relationships with businesses, schools, healthcare

Qualifications

• Bachelor's degree in related field and/or equivalent experience.
• 2+ years of related experience required.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office Suite or related software.
• Commitment to equal opportunity and diversity in the workplace.
• Ability to multitask in person and within programs.

Responsibilities

• Implement membership strategies that support recruitment of new members and retention of existing members.
• Create and maintain a member service desk that is welcoming, high-energy, and has a mission of delivering excellent customer service.
• Recruit, supervise, develop, and evaluate staff and volunteers while fostering a culture of excellence, accountability, and relationship building.
• Develop strategies to motivate staff and achieve goals.
• Establish new program activities and expand programs within the community in accordance with strategic and operating plans.
• Assist in the marketing and distribution of program information; may organize and schedule program registrations. Review and process membership and program scholarship applications.
• Develop and maintain collaborative relationships with community organizations.
• Develop and monitor program budget to meet fiscal objectives.
• Assist in Y fundraising activities and special events.
• Model relationship-building skills (including Listen First) in all interactions. Respond to all member and community inquiries and complaints in a timely manner.
• Assist with membership and program committee meetings.
• Learn and utilize Y software for member services and programming needs.
• Researches potential funders and builds strong, strategic relationships with current and prospective partners inside and outside the Y.
• Develops plans for staff and board member engagement and donation.
• Effectively communicates community benefit and the Y’s impact for all stakeholders.
• Maintains an efficient tracking and reporting system that supports the financial development efforts of the Y.

Skills

Customer service

Multitasking

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Time management

Microsoft Office

Stress management

Team collaboration

Education

Bachelor's degree or equivalent experience

2+ years related experience

Job description

The Kandiyohi County Area Family YMCA is seeking a community-focused leader to serve as our Member and Community Engagement Director. This role provides strategic leadership for membership growth, member engagement, community partnerships, marketing collaboration, volunteer engagement, and philanthropic initiatives that advance the YMCA's mission.

The Director oversees membership operations, leads community outreach efforts, develops relationships with businesses, schools, healthcare