Membership & Community Engagement Lead

St. Cloud Area Family YMCA; Saint Cloud (MN); On-site; USD 40,000 - 60,000; Full time

Job summary

St. Cloud Area Family YMCA in Minnesota is seeking a Membership Coordinator to drive membership growth, engagement and retention through relationship building, lead management, community outreach and strategic partnerships.

The role oversees daily membership operations, supervises front desk staff, administers scholarship and collections processes, and ensures efficient, member-focused service. This position involves first response duties for incidents, and requires a schedule that includes

Qualifications

• Lead membership growth and engagement by implementing strategies to effectively prospect, retain, and engage members while fostering a welcoming, member-centered culture focused on delivering exceptional member experience and building long-term relationships.
• Provide guidance and supervision for front desk staff and volunteers by recruiting, hiring, training, scheduling, coaching, evaluating performance, and maintaining accountability to achieve departmental goals.
• Oversee daily membership operations by ensuring efficient front desk procedures, accurate member check-in, membership processing, program registration, and consistent use of Daxko and other membership systems.
• Promote YMCA programs and services by engaging prospective and current members, managing membership leads, supporting marketing initiatives, and collaborating with program staff to maximize participation and enrollment.
• Representing the YMCA in the community by coordinating membership events, developing community partnerships, and participating in outreach activities that increase awareness and membership.
• Administer membership support functions, including scholarship applications, collections processes, facility rentals, membership agreements, and retail inventory for YMCA merchandise.
• Maintain operational excellence by monitoring front desk operations, communicating maintenance and operational issues, ensuring appropriate staffing levels, and documenting staff concerns and operational updates.
• Ensure compliance with YMCA policies and risk management standards by enforcing procedures, dress code expectations, emergency protocols, and maintaining current knowledge of organizational policies and practices.
• Participate in leadership and organizational meetings and complete other duties as assigned to support branch operations. 10. Model exceptional customer service by interacting professionally, courteously, and respectfully with members, guests, volunteers, and staff at all times.

Responsibilities

• Lead and supervise front desk staff and volunteers, including recruitment, training, scheduling, coaching, and performance evaluations.
• Manage daily membership operations: check-in, processing, program registration, and use of membership systems.
• Prospect and engage members; support marketing initiatives to maximize participation and enrollment.
• Coordinate membership events and community partnerships for outreach and awareness.

Skills

Membership services

Customer service

Supervisory experience

CRM systems

Daxko

Microsoft Office

Communication skills

Budgeting knowledge

Cash handling

Training & coaching

Community outreach

Tools

Daxko

Microsoft Office

Job description

St. Cloud Area Family YMCA in Minnesota is seeking a Membership Coordinator to drive membership growth, engagement and retention through relationship building, lead management, community outreach and strategic partnerships.

The role oversees daily membership operations, supervises front desk staff, administers scholarship and collections processes, and ensures efficient, member-focused service. This position involves first response duties for incidents, and requires a schedule that includes