Member Contact Center

TEKsystems; Denver (CO); Hybrid; USD 27,000 - 31,000; Full time

Benefits offered by this job

Remote after initial onsite training

No weekends

Paid training

Healthcare customer service experience

Job summary

TEKsystems is seeking a Member Contact Center Representative to support a Colorado program from Denver. Hybrid to remote work options apply, with training onsite in Denver.

The role offers competitive hourly pay up to $22.50, with a pathway from Training ($19.50) to Nesting ($20.50) and Final Rate ($22.00); bilingual premium ($22.50) is available. Responsibilities include handling inbound calls, explaining benefits, and guiding members across voice, email, chat, and written channels while

Qualifications

• 1-2+ years of call center or customer service experience.
• Strong communication and problem-solving skills.
• Ability to navigate multiple systems while assisting customers.
• Strong computer skills, including Microsoft Office and Google applications.
• Reliable, self-motivated, and detail-oriented.
• Passion for helping others.

Responsibilities

• Answer inbound calls and assist members with program-related questions.
• Explain benefits, eligibility, coverage, policies, and processes.
• Support members through phone, email, chat, fax, and written correspondence.
• Research and resolve inquiries using multiple systems.
• Accurately document interactions within CRM platforms.
• Escalate complex concerns when appropriate.
• Deliver exceptional customer service with empathy and professionalism.

Skills

Call center experience

Communication skills

Problem solving

Multi-system navigation

Tech proficiency (MS Office/Google)

Reliability/Detail-oriented

Customer service passion

Tools

CRM systems

Job description

Member Contact Center Representative

Hybrid to Remote | Denver, CO

Up to $22.50/hr.

Monday-Friday | 8:00 AM - 4:45 PM

Looking for a meaningful opportunity where you can make a real impact while working from home?

TEKsystems is seeking Member Contact Center Representatives to support a large State of Colorado program that helps residents access essential healthcare services and benefits.

This position is ideal for individuals who enjoy helping others, solving problems, and providing exceptional customer service in a fast-paced environment.

Why You'll Love This Opportunity

Remote after the first week of onsite training in Denver

No weekends

Competitive pay increases during training and onboarding

Meaningful work helping Colorado residents

Comprehensive paid training and ongoing support

Opportunity to build healthcare and customer service experience

Pay

• Training: $19.50/hr

• Nesting: $20.50/hr

• Final Rate: $22.00/hr

• Bilingual (Spanish or Russian): $22.50/hr

What You'll Do

• Answer inbound calls and assist members with program-related questions

• Explain benefits, eligibility, coverage, policies, and processes

• Support members through phone, email, chat, fax, and written correspondence

• Research and resolve inquiries using multiple systems

• Accurately document interactions within CRM platforms

• Escalate complex concerns when appropriate

• Deliver exceptional customer service with empathy and professionalism

What We're Looking For

Required:

• 1-2+ years of call center or customer service experience

• Strong communication and problem-solving skills

• Ability to navigate multiple systems while assisting customers

• Strong computer skills, including Microsoft Office and Google applications

• Reliable, self-motivated, and detail-oriented

• Passion for helping others

Preferred:

• Healthcare customer service experience

• Medical billing or insurance experience

• Administrative or finance experience

• Bilingual Spanish or Russian

Job Type & Location

This is a Contract position based out of Denver, CO.

Pay and Benefits

The pay range for this position is $22.50 - $22.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Denver,CO.

Application Deadline

This position is anticipated to close on Sep 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.