Health Plan Specialist

TEKsystems; Tampa (FL); Remote; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

HSA

Transportation benefits

Job summary

TEKsystems is seeking a Health Plan Specialist for a fully remote, contract role based in the United States. The position handles high-volume inbound calls, assisting members with benefits, billing, enrollment, and coverage questions while delivering accurate, empathetic service.

The ideal candidate has at least 2 years in a call center and strong communication skills; experience in health insurance or Medicare/Medicaid is a plus.

Qualifications

• High School Diploma, GED, or equivalent work experience.
• Minimum of 2 years of call center experience.
• Strong verbal and written communication skills.
• Ability to multitask across multiple screens and applications.
• Strong attendance and reliability.
• Experience in health insurance industry preferred.
• Knowledge of Medicare/Medicaid processes preferred.
• Proficiency with Microsoft Office applications.

Responsibilities

• Handle 50-70 inbound calls per day.
• Assist members with benefits, billing, enrollment, and coverage questions.
• Research and resolve member concerns from start to finish.
• Accurately document all customer interactions and resolutions.
• Navigate multiple applications and systems simultaneously.
• Utilize available tools and resources to provide accurate information.
• Maintain ownership of member issues through resolution.
• Deliver professional, empathetic, and high-quality customer service.
• Collaborate with team members to support customer needs and service goals.

Skills

Call Center

Customer Service

Health Insurance

Medicare

Medicaid

Microsoft Office

Multitasking

Data Entry

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Health Plan Specialist (Remote)

Pay: $21.00/hour

Schedule: Full-Time

Work Arrangement: 100% Remote

Location Requirement: Candidates must reside in one of the following states: AR, AZ, FL, GA, IA, IL, KS, KY, MI, MN, MO, ND, NE, OK, SD, TN, VA, or WI.

Position Overview

We are seeking experienced customer service professionals to join our team as a Health Plan Specialist. In this role, you will assist members with questions related to health plan benefits, billing, enrollment, coverage, and account-related inquiries.

This is a high-volume inbound call center position supporting members during the Open Enrollment season. The ideal candidate is customer-focused, detail-oriented, and able to resolve complex issues while delivering an excellent member experience.

Responsibilities

• Handle approximately 50-70 inbound calls per day
• Assist members with benefits, billing, enrollment, and coverage-related questions
• Research and resolve customer concerns from start to finish
• Accurately document all customer interactions and resolutions
• Navigate multiple applications and systems simultaneously
• Utilize available tools and resources to provide accurate information
• Maintain ownership of member issues through resolution
• Deliver professional, empathetic, and high-quality customer service
• Collaborate with team members to support customer needs and service goals

Required Qualifications

• High School Diploma, GED, or equivalent work experience
• Minimum of 2 years of call center experience
• Strong verbal and written communication skills
• Ability to multitask across multiple screens and applications
• Strong attendance and reliability
• Excellent problem-solving and critical-thinking skills
• Ability to work in a fast-paced customer service environment

Preferred Qualifications

• Customer service experience within the health insurance industry
• Experience supporting Medicare and/or Medicaid members
• Knowledge of benefits, enrollment, billing, or claims processes
• Proficiency with Microsoft Office applications
• Experience in a high-volume inbound contact center environment

Ideal Candidate

• Passionate about helping customers
• Strong empathy and active listening skills
• Positive attitude and member-first mindset
• Ability to explain complex information clearly and effectively
• Team-oriented with a collaborative approach
• Interested in long-term career growth opportunities

Skills

• Call Center Customer Service
• Health Insurance
• Medicare
• Medicaid
• Member Services
• Benefits & Enrollment Support
• Customer Issue Resolution
• Data Entry & Documentation
• Microsoft Office
• Multitasking

Pay Rate: $21.00/hour

Location: Fully Remote (must reside in AR, AZ, FL, GA, IA, IL, KS, KY, MI, MN, MO, ND, NE, OK, SD, TN, VA, or WI)

Job Type & Location

This is a Contract position based out of Tampa, FL.

Pay and Benefits

The pay range for this position is $21.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.