Front Desk & Member Experience Associate

Genesis Health Clubs; Emporia (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

Genesis Health Clubs in Emporia, KS is seeking a friendly Front Desk Associate to join our team. As the face of the club, you greet members, answer questions, resolve issues, and handle essential administrative duties to create a welcoming experience.

You’ll greet members and guests, assist with check-ins, give facility tours, and help keep our gym systems running smoothly while enforcing safety and cleanliness standards. A positive attitude and customer service focus are a must.

Qualifications

• Previous customer service experience preferred.
• Strong communication and customer service skills.
• Upbeat and positive attitude.
• Passion for health & fitness.
• Basic computer proficiency.

Responsibilities

• Enthusiastically greet members, prospective members, and guests.
• Provide a high level of customer service to all members and effectively resolve issues.
• Handle front desk activities including answering phones and checking-in members.
• Take prospective members on tours of the facility.
• Ensure gym systems and processes are followed.
• Enforce facility rules and regulations, ensuring facility is clean and safe.

Skills

Customer service

Communication

Positive attitude

Computer proficiency

Job description

Genesis Health Clubs in Emporia, KS is seeking a friendly Front Desk Associate to join our team. As the face of the club, you greet members, answer questions, resolve issues, and handle essential administrative duties to create a welcoming experience.

You’ll greet members and guests, assist with check-ins, give facility tours, and help keep our gym systems running smoothly while enforcing safety and cleanliness standards. A positive attitude and customer service focus are a must.