Member Claims Specialist – Loans & Servicing

General Electric Credit Union; Cincinnati (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Life and Disability insurance options

401k Retirement plan with up to 10% match

Paid Time Off

Tuition reimbursement opportunities

On-site clinics for Vaccines and Mammograms

Job summary

General Electric Credit Union in Cincinnati is hiring a Claims Representative to administer incoming calls and emails while supporting the claims team. This role requires excellent communication and customer service skills.

The ideal candidate will have a high school diploma and prior customer support experience, preferably in the personal insurance sector. Attractive benefits include health insurance, a 401k plan, and professional development opportunities.

Qualifications

• High school diploma or GED required.
• Prior experience in personal insurance industry or with auto insurance preferred.
• At least one year of experience providing basic customer support or handling inbound calls.

Responsibilities

• Administer incoming member calls and emails for Loan Servicing and Claims teams.
• Provide assistance to members on basic questions and claims procedures.
• Document systems accurately with member requests.

Skills

Communication skills

Customer service

Attention to detail

Adaptability

Education

High school diploma or GED

Experience in personal or auto insurance

One year of customer support experience

Tools

Microsoft Office

Credit Union systems

Job description

General Electric Credit Union in Cincinnati is hiring a Claims Representative to administer incoming calls and emails while supporting the claims team. This role requires excellent communication and customer service skills.

The ideal candidate will have a high school diploma and prior customer support experience, preferably in the personal insurance sector. Attractive benefits include health insurance, a 401k plan, and professional development opportunities.