Member Experience & Solutions Banker

General Electric Credit Union; Cincinnati, Northern (OH, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Life and Disability insurance options

Paid Time Off starts accruing

401k Retirement plan with up to 10%匹?m

Job summary

General Electric Credit Union, headquartered in Cincinnati, is seeking a Relationship Banker to greet members, assess needs, and promote GECU products. You will manage deposits, loans, and pair consultative conversations with service excellence to support member financial goals.

The role requires strong interpersonal skills, a background in customer service, and familiarity with FI products. Join a member-owned, not-for-profit institution committed to career growth and community service.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum two years of customer service experience required.
• Minimum one year of experience working in a financial institution (FI) or related industry required.
• Basic understanding of FI products and services.
• Fundamental experience in consultative conversations; proficient in opening and closing accounts.
• Ability to analyze financial data including credit reports.

Responsibilities

• Greet and direct members as they enter the branch
• Uncover members’ financial goals and needs through consultative conversations
• Advise members on GECU products and services that help achieve desired outcomes
• Manage a book of business that meets sales and service goals through consultative conversations and outbound calls
• Open and close various types of depository accounts using required systems and policies
• Perform account maintenance (e.g., address/name changes) and resolve issues with teammates
• Conduct teller transactions and perform cash handling activities
• Facilitate consumer loan applications and closings, including documentation and underwriting
• Notarize member documents as necessary
• Maintain daily branch operations and quality control procedures

Skills

Interpersonal skills

Customer service

Communication skills

Adaptability

Sales mindset

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Office

Credit Union systems

Job description

General Electric Credit Union, headquartered in Cincinnati, is seeking a Relationship Banker to greet members, assess needs, and promote GECU products. You will manage deposits, loans, and pair consultative conversations with service excellence to support member financial goals.

The role requires strong interpersonal skills, a background in customer service, and familiarity with FI products. Join a member-owned, not-for-profit institution committed to career growth and community service.