Claims Representative

General Electric Credit Union; Cincinnati (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Life and Disability insurance options

401k Retirement plan with up to 10% match

Paid Time Off

Tuition reimbursement opportunities

On-site clinics for Vaccines and Mammograms

Job summary

General Electric Credit Union in Cincinnati is hiring a Claims Representative to administer incoming calls and emails while supporting the claims team. This role requires excellent communication and customer service skills.

The ideal candidate will have a high school diploma and prior customer support experience, preferably in the personal insurance sector. Attractive benefits include health insurance, a 401k plan, and professional development opportunities.

Qualifications

• High school diploma or GED required.
• Prior experience in personal insurance industry or with auto insurance preferred.
• At least one year of experience providing basic customer support or handling inbound calls.

Responsibilities

• Administer incoming member calls and emails for Loan Servicing and Claims teams.
• Provide assistance to members on basic questions and claims procedures.
• Document systems accurately with member requests.

Skills

Communication skills

Customer service

Attention to detail

Adaptability

Education

High school diploma or GED

Experience in personal or auto insurance

One year of customer support experience

Tools

Microsoft Office

Credit Union systems

Job description

Claims Representative

General Electric Credit Union is a not‑for‑profit, member‑owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. We pride ourselves on maintaining quality service, being an employee‑friendly workplace, and developing our team members to help them advance in their careers.

Overview

The Claims Representative provides support to the claims team by administering incoming phone calls and emails, ensuring efficient operation and procedural support.

Essential Responsibilities

• Administer incoming member calls and emails for the Loan Servicing and Claims teams
• Document systems accurately with member requests, needs or actions to be taken
• Provide assistance to members on basic questions or troubleshooting needs, including educating and informing members on claims procedures via phone or email
• Effectively identify members’ needs utilizing the highest level of member support and professionalism
• Redirect calls appropriately to the internal team member
• Post transactions as needed
• Assist with special projects as needed
• Participate in training activities to help support the Loan Operations Department as necessary

Education and Experience

• High school diploma or GED required
• Prior experience in personal insurance industry or with auto insurance preferred
• At least one year of experience providing basic customer support or handling inbound calls
• Experience working in a professional office setting preferred

Knowledge, Skills, and Abilities

• Ability to manage multiple systems at one time
• Strong communication skills and comfortable when managing communication channels
• Good interpersonal and customer service skills to be both fair and clear with members while remaining composed, friendly, and empathetic
• Attention to detail and accuracy in data entry
• Ability to learn and maintain proficiency in multiple computer systems including Microsoft Office products and Credit Union systems
• Ability to adapt in an ever‑changing business environment

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance options
• Paid Time Off starts accruing once hired and you can take your birthday off – paid
• 401k Retirement plan with up to a 10% match of your base gross compensation
• Tuition reimbursement opportunities & professional development
• Volunteer opportunities – and earn additional PTO hours
• On‑site clinics for Vaccines and Mammograms

And many more!

General Electric Credit Union is an Equal Opportunity Employer.