Loan Servicing Supervisor - Lead a High-Performance Team

General-Electric-Credit-Union; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

401k Retirement plan with up to a 10% match

Tuition reimbursement opportunities

Paid Time Off starts accruing once hired

On-site clinics for Vaccines and Mammograms

Job summary

General Electric Credit Union is seeking a Loan Servicing Supervisor in Cincinnati, Ohio, to oversee the daily operations of the loan servicing team. This role entails training and supporting staff to ensure operational and member service goals are met while fostering a high-performance culture.

Ideal candidates will have supervisory experience, lend expertise, and strong interpersonal skills. GECU offers competitive benefits including health insurance and a 401k plan.

Qualifications

• Minimum of two years of prior supervisory experience leading a team of 5 or more.
• Minimum of two years of lending or loan servicing experience preferred.
• Prior experience writing lending procedures and training preferred.

Responsibilities

• Oversee daily operations of the loan servicing team to ensure that operational and service goals are met.
• Train, coach and develop team members to ensure production, quality, and member experience metrics are consistently achieved.
• Assist manager with hiring, performance reviews, and performance management.
• Monitor workflow and create schedules for the team accordingly.

Skills

Interpersonal skills

Problem-solving skills

Organizational skills

Proficiency in Microsoft Office Suite

Education

High school diploma or GED

Bachelor's in business, accounting, or finance

Job description

General Electric Credit Union is seeking a Loan Servicing Supervisor in Cincinnati, Ohio, to oversee the daily operations of the loan servicing team. This role entails training and supporting staff to ensure operational and member service goals are met while fostering a high-performance culture.

Ideal candidates will have supervisory experience, lend expertise, and strong interpersonal skills. GECU offers competitive benefits including health insurance and a 401k plan.