Member Claims Associate (6-month Contract)

Collective Health; Lehi (UT); On-site; USD 26,174 - 34,440; Full time

Job summary

Collective Health is seeking a Member Claims Associate Contractor in Lehi, Utah. You will support processing medical claims, resolve complex member questions, and ensure accurate, timely claim handling within a hybrid work model.

You will gain hands-on payer-side experience, collaborate with cross-functional teams, and contribute to a high-quality member experience while adhering to regulatory requirements.

Responsibilities

• Process medical claims and research complex questions from members
• Handle daily operations of health plan claims with accuracy and efficiency
• Collaborate with cross-functional teams to improve efficiency and scalability
• Develop payer-side expertise and understanding of healthcare operations

Education

Bachelor's degree or 1 or more years of work experience

Job description

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.

As aMember Claims Associate Contractor, you will drive the core processes behind Collective Health's employer-sponsored medical plans and help our members navigate their most complex claims issues. In this role, you will gain a comprehensive, hands-on understanding of health plan operations—from processing medical claims and deciphering complex coding to managing regulatory requirements and network partner relationships. Everything you do will be through the lens of delivering an exceptional member experience.

This contract is a gateway to becoming an expert in the payer-side of healthcare. Backed by our established, knowledgeable teams, you will play an essential role in scaling our operations and collaborating on a growing team at the forefront of redefining the healthcare industry.

Start Date and Training

• Contract Start date: September 14, 2026
• Contract End date: March 5, 2027
• You must be available for the first 5 weeks of required training. You will not be able to take time off during the training period.
  
• This is a hybrid position based out of our Lehi office, with the expectation of being in office at least two weekdays per week.

What you'll do:

• Execute the daily operations of a health plan, including processing medical claims, researching and responding to the members' most complicated questions, tracking your accuracy around core metrics, and troubleshooting the many operational challenges that affects the business
• Be part of the team that is continuously adapting to improve efficiency and scalability
• Think critically and strategically to continually boost teamwork and communication across offices
• Gain additional skills across different areas of the business over time
• Develop in-depth industry expertise in the healthcare economy
• Cultivate a culture that aligns with Collective Health values and incorporates the unique aspects of the team
• Reporting to the Manager of Member Claims, this is an essential role on the Customer Experience team

To be successful in this role, you'll need:

• Above all, you are driven, curious, and take ownership for everything you do
• You can become proficient with a large volume of information quickly
• You are a committed team player
• You are excited to build and adapt to the adventures of working on a growing team
• You are passionate about being a part of a fast-growing company
• You have a passion for Collective Health's mission to transform the health insurance experience for employers and their employees

Nice to have:

• Bachelor's degree or 1 or more years of work experience

Contract Hourly Pay Range
$22 - $22 USD

Why Join Us?

• Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
• Impactful projects that shape the future of our organization
• Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
• Flexible work arrangements and a supportive work-life balance

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact [e-mail].

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