Customer Service Representative (6-month Contract - Sep Start)

collective health; Lehi (UT); Hybrid; USD 22,000 - 31,000; Part time

Job summary

Collective Health is seeking a temporary Member Advocate Contractor in Lehi, UT. You will be the first point of contact for members, guiding them through new health benefits, answering questions, and helping them navigate benefits with ease.

This hybrid role requires two days per week in-office (Mondays & Tuesdays) and offers an hourly pay rate with a strong emphasis on empathetic, high-quality support. You will respond to high-volume inquiries, provide clear guidance on benefits, and maintain a

Qualifications

• Customer-focused role with ability to guide members through benefits.
• Strong written and verbal communication skills essential.
• Ability to adapt in a fast-paced environment and learn new software.
• Bilingual English/Spanish is a plus (nice to have).

Responsibilities

• Serve as first point of contact for Collective Health members via phone and email.
• Explain health benefits, answer questions, and help navigate benefits.
• Deliver consistently positive customer service experience and support team culture.
• Report to Team Lead and contribute to ongoing improvements.

Skills

Empathy

Customer service

Communication

Adaptability

Tech-savviness

Education

Bachelor's or Associate's degree

Job description

At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.

Start Date: September 8, 2026
End Date: February 26, 2027

Training shift: 8am-5pm MT (first 4 weeks)
Post-training shifts: 9:30am - 6pm / 10am - 6:30pm / 10:30am - 7pm MT

Location: Hybrid at our Lehi, UT office (2 days/week in office - Mondays & Tuesdays)

Collective Health is seeking passionate, temporary Member Advocate Contractors to join our Customer Experience team in Lehi, UT! If you love helping people and thrive in a customer service environment, this role is for you. At Collective Health, we believe Healthcare should be simple, accessible, and technology-driven. But moreover, we believe healthcare should be grounded by the people that it serves. We're looking for motivated individuals ready to elevate our member experience.

As a Member Advocate Contractor, you'll be the first point of contact to Collective Health members. You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease.

What you'll do:

• Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support
• Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
• Deliver a consistently positive customer service experience, treating every call and email as a chance to make someone's day a little easier
• Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team
• Reporting into a Team Lead, this will be an essential role at Collective Health

Your skills include:

• Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
• Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
• You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
• Ability to learn new software programs and adapt quickly to new processes
• You are technologically savvy
• Maintain composure and compassion when balancing a high volume of tasks

Nice to have:

• 1+ years of experience in a fast paced work environment
• 1+ years experience in customer service at a call center or another people-facing setting
• Bilingual (English/Spanish) is a plus
• Prior healthcare experience
• Bachelor's or Associate's degree

Pay Transparency Statement

This is a hybrid contract position based out of our Lehi, UT office. Hybrid contractors are expected to be in the office two days per week (Lehi, UT).

Contract Hourly Pay Range $19.80 - $19.80 USD

Why Join Us?

• Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
• Impactful projects that shape the future of our organization
• Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
• Flexible work arrangements and a supportive work-life balance

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact [e-mail].

Privacy Notice

For more information about why we need your data and how we use it, please see our privacy policy: https://collectivehealth.com/privacy-policy/.