Customer Service Representative (Lehi 6-month Contract) - Bilingual Spanish

collective health; Lehi (UT); On-site; USD 23,419 - 31,684; Part time

Job summary

Collective Health is hiring a temporary Member Advocate Contractor in Lehi, UT to be the first point of contact for members. You will respond to high-volume inquiries, guide members through their new benefits, and help them navigate healthcare options with ease.

The role emphasizes empathy, clear communication, and the ability to learn new software while thriving in a fast-paced environment. Hybrid in-office schedule applies two days per week in Lehi.

Qualifications

• Willingness to help others with healthcare questions and a resiliency mindset to create empathy with members.
• Excellent written and verbal communication to navigate complex member inquiries.
• Ability to stay composed and deliver personalized, eloquent service in a fast-paced environment.
• Ability to learn new software and adapt quickly to new processes.

Responsibilities

• Respond to Tier 1 member inquiries via phone and email to guide them through benefits.
• Assist members in understanding, navigating, and paying for healthcare benefits.
• Support and uphold Collective Health values and team culture.
• Report to a Team Lead and contribute to essential customer experience initiatives.

Skills

Empathy

Interpersonal communication

Adaptability

Software literacy

Tech savviness

Resilience

Education

Bachelor's or Associate's degree

Job description

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.

Start Date: September 8, 2026
End Date: February 26, 2027

Training shift: 8am-5pm MT (first 4 weeks)
Post-training shifts: 8am - 4:30pm / 8:30am - 5pm / 9:30am - 6pm / 10am - 6:30pm / 10:30am - 7pm MT

Location - Hybrid: Lehi, UT office (2 days/week in office - Mondays & Tuesdays)

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.

Collective Health is seeking passionate, temporary Member Advocate Contractors to join our Customer Experience team in Lehi, UT! At Collective Health, we believe Healthcare should be simple, accessible, and technology-driven. But moreover, we believe healthcare should be grounded by the people that it serves. We're looking for motivated individuals ready to elevate our member experience.

As a Member Advocate Contractor, you’ll be the first point of contact to Collective Health members. You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease.

What you'll do:

• Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support
• Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
• Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team
• Reporting into a Team Lead, this will be an essential role at Collective Health

Your skills include:

• Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
• Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
• You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
• Ability to learn new software programs and adapt quickly to new processes
• You are technologically savvy
• Maintain composure and compassion when balancing a high volume of tasks

Nice to have:

• 1+ years of experience in a fast paced work environment
• 1+ years experience in customer-facing role
• Bilingual (English/Spanish) is a plus
• Prior healthcare experience
• Bachelor's or Associate's degree

Pay Transparency Statement

This is a hybrid contract position based out of our Lehi, UT office. Hybrid contractors are expected to be in the office two days per week (Lehi, UT).

Contract Hourly Pay Range

$19.80 — $19.80 USD

Why Join Us?

• Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
• Impactful projects that shape the future of our organization
• Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
• Flexible work arrangements and a supportive work-life balance

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact [e-mail].

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For more information about why we need your data and how we use it, please see our privacy policy: https://collectivehealth.com/privacy-policy/.