Customer Service Representative (6-month Contract - Oct Start)

collective health; Lehi (UT); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Collective Health in Lehi, Utah is seeking passionate, temporary Member Advocate Contractors to join our Customer Experience team. You’ll be the first point of contact for members, guiding them through benefits and addressing inquiries with empathy in a high-volume, fast-paced setting.

You’ll receive training, work a hybrid schedule with two days in the Lehi office, and contribute to a mission-driven culture focused on accessible healthcare and outstanding service.

Qualifications

• Genuine desire to help others with healthcare questions.
• Excellent written and verbal communication.
• Ability to handle high-volume inquiries with empathy.
• Willingness to learn new software quickly.
• Tech-savvy and able to navigate multiple systems.
• Remain calm and compassionate under pressure.

Responsibilities

• Respond to high-volume Tier 1 inquiries by phone and email.
• Guide members through new health benefits and account questions.
• Help members navigate benefits and pay for healthcare.
• Deliver a consistently positive customer service experience.
• Support and align with Collective Health values and culture.

Skills

Empathy with members

Interpersonal communication

Adaptability in fast-paced environment

Learn new software

Technologically savvy

Maintain composure and compassion

Education

Bachelor’s or Associate’s degree

Job description

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.

Start Date: October 12, 2026
End Date: March 12, 2027

Training shift: 8am-5pm MT (first 4 weeks)

Location: Hybrid at our Lehi, UT office (2 days/week in office)

Collective Health is seeking passionate, temporary Member Advocate Contractors to join our Customer Experience team in Lehi, UT! If you love helping people and thrive in a customer service environment, this role is for you. At Collective Health, we believe Healthcare should be simple, accessible, and technology-driven. But moreover, we believe healthcare should be grounded by the people that it serves. We're looking for motivated individuals ready to elevate our member experience.

As a Member Advocate Contractor, you’ll be the first point of contact to Collective Health members. You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease.

What you’ll do:

• Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support
• Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
• Deliver a consistently positive customer service experience, treating every call and email as a chance to make someone’s day a little easier
• Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team
• Reporting into a Team Lead, this will be an essential role at Collective Health

Your skills include:

• Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
• Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
• You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
• Ability to learn new software programs and adapt quickly to new processes
• You are technologically savvy
• Maintain composure and compassion when balancing a high volume of tasks

Nice to have:

• 1+ years of experience in a fast paced work environment
• 1+ years experience in customer service at a call center or another people-facing setting
• Bilingual (English/Spanish) is a plus
• Prior healthcare experience
• Bachelor’s or Associate’s degree

Pay Transparency Statement

This is a hybrid contract position based out of our Lehi, UT office. Hybrid contractors are expected to be in the office two days per week (Lehi, UT).

Contract Hourly Pay Range

$19.80 — $19.80 USD

Why Join Us?

• Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
• Impactful projects that shape the future of our organization
• Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
• Flexible work arrangements and a supportive work-life balance

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact [e-mail].

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