Customer Service Representative (Plano 6-month Contract) - Bilingual Spanish

Collective Health; Plano (TX); On-site; USD 28,929 - 31,684; Part time

Job summary

Collective Health in Plano, TX is seeking a temporary Member Advocate Contractor to join the Customer Experience team. You will be the first point of contact, guiding members through their health benefits and helping them navigate their benefits with ease.

You will respond to high-volume Tier 1 inquiries via phone and email, support the team culture, and report to a Team Lead. This role is a hybrid arrangement based out of our Plano office three days per week.

Qualifications

• Respond to Tier 1 inquiries and guide members through health benefits.
• Assist members via phone and email to understand, navigate, and pay for healthcare.
• Support a positive team culture aligned with company values.
• Report to Team Lead as part of a critical customer experience role.

Responsibilities

• Be the first point of contact for Collective Health members.
• Handle high-volume inquiries with empathy and clear communication.
• Learn new software quickly and apply processes accurately.
• Balance multiple tasks while maintaining quality service.

Skills

Interpersonal communication

Empathy

Adaptability

Software navigation

Composure under pressure

Education

Bachelor's or Associate's degree

Tools

N/A

Job description

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.

Start Date: September 8, 2026
End Date: February 26, 2027

Location - Hybrid: Plano,TX office (3 days/week in office)

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.

Collective Health is seeking passionate, temporary Member Advocate Contractors to join our Customer Experience team in Plano, TX! At Collective Health, we believe Healthcare should be simple, accessible, and technology-driven. But moreover, we believe healthcare should be grounded by the people that it serves. We're looking for motivated individuals ready to elevate our member experience.

As a Member Advocate Contractor, you’ll be the first point of contact to Collective Health members. You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease.

What you'll do:

• Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support
• Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
• Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team
• Reporting into a Team Lead, this will be an essential role at Collective Health

Your skills include:

• Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
• Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
• You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
• Ability to learn new software programs and adapt quickly to new processes
• You are technologically savvy
• Maintain composure and compassion when balancing a high volume of tasks

Nice to have:

• 1+ years of experience in a fast paced work environment
• 1+ years experience in customer-facing role
• Bilingual (English/Spanish) is a plus
• Prior healthcare experience
• Bachelor's or Associate's degree

Pay Transparency Statement

This is a hybrid contract position based out of our Plano, TX office. Hybrid contractors are expected to be in the office three days per week (Plano, TX).

Contract Hourly Pay Range: $21.78 — $21.78 USD

Why Join Us?

• Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
• Impactful projects that shape the future of our organization
• Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
• Flexible work arrangements and a supportive work-life balance

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact [e-mail].

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For more information about why we need your data and how we use it, please see our privacy policy: https://collectivehealth.com/privacy-policy/.