Member Care Specialist – Inbound Healthcare Support

Christian Healthcare Ministries; Barberton (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Compensation based on experience

Fully paid health benefits

Retirement and Life Insurance

12 paid holidays PLUS birthday

Lunch is provided DAILY

Professional Development

Paid Training

Job summary

A nonprofit health care ministry is seeking a CSCS Representative to act as the primary contact for members and their families, providing exceptional service via phone and email. Responsibilities include maintaining records, addressing inquiries, and supporting member needs with professionalism. Candidates should have a high school diploma, customer service experience, and strong communication skills. This role offers a faith-driven career opportunity with fully paid health benefits and professional development support.

Qualifications

• Experience in a customer service, call center, healthcare, or administrative role preferred.
• Medical or healthcare-related background a plus.
• Ability to operate a PC and navigate multiple information systems and applications.
• Strong verbal and written communication skills, including professional email correspondence.

Responsibilities

• Serve as the primary inbound contact for CSCS members and families.
• Provide clear, accurate information regarding CSCS processes.
• Verify, update, and maintain member information.
• Assess member concerns and escalate if necessary.
• Document interactions thoroughly.
• Support the Advantage Care team with administrative assistance.

Skills

Customer service and member support communication

Active listening and information clarification

Attention to detail and documentation accuracy

Time management and responsiveness

Problem-solving and issue escalation

Proficiency with information systems and office software

Team collaboration within a service-focused environment

Education

High school diploma or equivalent

Tools

Microsoft Office products

Job description

A nonprofit health care ministry is seeking a CSCS Representative to act as the primary contact for members and their families, providing exceptional service via phone and email. Responsibilities include maintaining records, addressing inquiries, and supporting member needs with professionalism. Candidates should have a high school diploma, customer service experience, and strong communication skills. This role offers a faith-driven career opportunity with fully paid health benefits and professional development support.