Healthcare Customer Service Specialist – Impactful & Fast-Paced

Baylor Scott & White Health; Dallas (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Immediate eligibility for health and welfare benefits

401(k) savings plan with dollar‑for‑dollar match up to 5%

Tuition Reimbursement

PTO accrual beginning Day 1

Job summary

A leading healthcare provider in Dallas, Texas, is looking for an entry-level CSC Customer Service Specialist. This role serves as the critical point of contact for both public and internal customers, ensuring proper greeting, recording requests, and efficiently resolving issues. The ideal candidate will have strong customer service skills, proficiency in Microsoft Office, and the ability to handle stressful situations. Full-time position with various benefits available, including health and welfare benefits and a 401(k) savings plan.

Qualifications

• Entry-level position requiring less than 1 year of experience.
• Ability to work effectively in a team setting.
• Efficiently handles customer service interactions.

Responsibilities

• Acts as the primary contact for internal and external customers.
• Records requests and dispatches work effectively.
• Handles challenging customer situations and escalates when necessary.

Skills

Excellent phone and customer service skills

Ability to read and write in the English language

Proficiency with Microsoft Office Suite

Ability to handle stressful situations

Education

H.S. Diploma/GED Equivalent

Job description

A leading healthcare provider in Dallas, Texas, is looking for an entry-level CSC Customer Service Specialist. This role serves as the critical point of contact for both public and internal customers, ensuring proper greeting, recording requests, and efficiently resolving issues. The ideal candidate will have strong customer service skills, proficiency in Microsoft Office, and the ability to handle stressful situations. Full-time position with various benefits available, including health and welfare benefits and a 401(k) savings plan.