Healthcare Member Success Specialist

ProKatchers LLC; New York (NY); On-site; USD 27,552 - 34,440; Part time

Job summary

A healthcare services provider in New York is seeking a Customer Success Representative for a 3-month contract. This role is pivotal in supporting members throughout their healthcare journey, particularly in member retention and enrollment. Ideal candidates should possess a High School Diploma and have at least 2 years of customer service experience. Strong communication skills are essential to ensure overall customer satisfaction and effective management of customer inquiries.

Qualifications

• 2+ years of experience in customer service roles.
• Ability to manage multiple tasks effectively.
• Strong interpersonal skills and a passion for helping others.

Responsibilities

• Serve as the main point of contact for customer inquiries.
• Support member retention and ensure customer satisfaction.
• Facilitate enrollment and recertification processes.

Skills

Customer service

Healthcare knowledge

Communication skills

Education

High School Diploma

Job description

A healthcare services provider in New York is seeking a Customer Success Representative for a 3-month contract. This role is pivotal in supporting members throughout their healthcare journey, particularly in member retention and enrollment. Ideal candidates should possess a High School Diploma and have at least 2 years of customer service experience. Strong communication skills are essential to ensure overall customer satisfaction and effective management of customer inquiries.