Member Care Specialist I — First-Call Resolution

Mccu; Midland (TX); In loco; USD 23.000 - 29.000; Tempo pieno

Descrizione del lavoro

MCCU is seeking a Call Center Representative I at the Midland, TX location. The role handles member inquiries, processes transactions, and supports online banking, loan payments, and bill pay with a focus on accuracy and confidentiality.

The ideal candidate will bring call center or financial services experience, good communication, and the ability to multi-task in a fast-paced environment while maintaining professionalism.

Competenze

• Six months to two years of call center, customer service, or financial services experience.
• High volume inbound call experience preferred.
• Graduation from an accredited high school or GED.
• Strong communication and active listening skills.
• Ability to multi task, retain product knowledge, and stay calm under pressure.
• Strong attention to detail and organizational skills.
• Comfort navigating computer systems and digital tools.

Mansioni

• Provides first call resolution by answering questions about accounts, products, and services.
• Completes a variety of transactions accurately and efficiently.
• Supports members with online banking, loan payments, bill pay, and travel notices.
• Assists with account maintenance and general troubleshooting.
• Identifies opportunities to cross-sell relevant products when appropriate.

Conoscenze

Call center experience

Inbound calling

Communication skills

Active listening

Formazione

High school diploma or GED

Strumenti

CRM software

Digital tools

Descrizione del lavoro

MCCU is seeking a Call Center Representative I at the Midland, TX location. The role handles member inquiries, processes transactions, and supports online banking, loan payments, and bill pay with a focus on accuracy and confidentiality.

The ideal candidate will bring call center or financial services experience, good communication, and the ability to multi-task in a fast-paced environment while maintaining professionalism.