Card Services Specialist

Florida Credit Union; Gainesville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Collaborative work environment

Extensive training offered

Exceptional benefits

Career advancement opportunities

Job summary

Florida Credit Union seeks a Card Services Specialist to handle all plastic card functions and ensure policy compliance. You will support frontline staff, process debit/credit/ATM cards, and liaise with the card processor and branches to maintain accuracy and security.

The role requires a high school diploma or GED and 1–3 years of related experience. Join FCU for extensive training, collaborative culture, and opportunities for career advancement in Gainesville, FL.

Qualifications

• High school diploma or GED.
• One to three years' related experience and/or training.
• Any equivalent combination of education and experience in a business/financial environment.

Responsibilities

• Answer questions, investigate situations, correct errors, and review member records.
• Process debit, credit and ATM cards including new/reissue and lost/stolen cards.
• Ensure compliance with card rules and regulations.
• Perform file maintenance and account changes as needed.
• Liaise between the credit union, card processor, and branches.
• Provide monthly updates on cardholder statistics.

Education

High school diploma or GED

Job description

Job Details

Job Location: FCU HQ - Gainesville, FL 32608

Position Type: Full Time

About Us

You look out for our members, and we'll look out for you! At Florida Credit Union, we focus on improving the lives of our Florida neighbors. By identifying their financial needs and appropriate solutions, we try to help every one of our members live the life they love. If you join us, you'll enjoy a dynamic, collaborative work environment that offers ample training, great benefits and career advancement opportunities.

BECOME PART OF A TEAM DEDICATED TO SUPPORTING OUR COMMUNITY.

Benefits

• Collaborative work environment
• Extensive training offered
• Exceptional benefits
• Career advancement opportunities

Position Summary

Handles all plastic card functions for Florida Credit Union. Conduct these activities in accordance with Credit Union policies, goals and objectives established by the card services manager by completing the following duties.

Responsibilities

• Supports front line staff by answering questions, investigating situations, correcting errors, creating plastics, completing fraud and dispute claims, and reviewing member and credit union records.
• Debit, credit and ATM card processing and new/reissue, lost/stolen cards and fraudulent accounts.
• Ensuring compliance with credit/debit card rules and regulations.
• Performing file maintenance and account changes as needed.
• Acting as liaison between credit union and card processor and branches.
• Responsible for keeping management informed of cardholder statistics on a monthly basis.

Qualification Requirements

• High school diploma or GED.
• One to three years' related experience and/or training.
• Any equivalent combination of education and experience in a business/financial environment.

Certificates, Licenses, Registrations

• Driver's License

Qualifications