Member Care Specialist — Fast, First-Call Resolution

Vitality Group Inc.; Huntsville (AL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental & Vision plans

401(k) with company match

Company paid Life Insurance (Basic,Vol

Company paid Short Term & Long Term DI

Paid Time Off (Vacation, Sick & Public

Wellness Resources

Job summary

Vitality Group Inc. in Huntsville, AL is seeking a Customer Care Specialist to deliver exceptional service by processing and directing submissions quickly and accurately, primarily via phone.

You will handle inbound calls from members and provide over-the-phone support, aiming for first call resolution. The role emphasizes effective communication, strong organization, and the ability to manage multiple priorities while educating customers about the Vitality program and guiding them through the

Qualifications

• Ability to communicate effectively with members and internal teams.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and respond to inquiries promptly.

Responsibilities

• Provide inbound phone-based customer support and guide submissions.
• Resolve inquiries with focus on first-call resolution whenever possible.
• Escalate to appropriate departments and track issues to prevent recurrence.
• Educate customers about the Vitality program and website navigation.
• Document interactions and maintain up-to-date knowledge of Vitality offerings.

Skills

Effective communication

Organization skills

Multitasking

Customer focus

Education

High School Diploma

Bachelor's degree

Job description

Vitality Group Inc. in Huntsville, AL is seeking a Customer Care Specialist to deliver exceptional service by processing and directing submissions quickly and accurately, primarily via phone.

You will handle inbound calls from members and provide over-the-phone support, aiming for first call resolution. The role emphasizes effective communication, strong organization, and the ability to manage multiple priorities while educating customers about the Vitality program and guiding them through the