Member Care Specialist — Digital Banking & Card Support

ASCENSION CREDIT UNION; Gonzales (LA); On-site; USD 30,000 - 42,000; Full time

Job summary

ASCENSION CREDIT UNION is seeking a Call Center Representative to serve as the primary contact for members via telephone, email, voicemail, and other channels. You will provide courteous, accurate, and efficient support across accounts, transactions, cards, digital banking, loans, and products, while researching issues and protecting confidential information.

Responsibilities include verifying member identity, addressing balances and history inquiries, assisting with online/mobile banking,

Qualifications

• High school diploma or equivalent required.
• 3–5 years in a financial institution, call center, or customer-service role preferred; digital-banking or card-services experience is beneficial.

Responsibilities

• Answer incoming calls and provide prompt, professional, courteous member service.
• Verify member identity before releasing information or processing account requests.
• Research and respond to questions regarding account balances, history, policies, products, and services.
• Assist members with online and mobile banking, enrollment, login, and troubleshooting.
• Escalate unresolved digital-banking issues and monitor follow-up.
• Process payments and transfers within authority; answer inquiries about wires, ACH, and deposits.
• Assist with debit, ATM, and credit card activation, maintenance, and fraud handling.
• Initiate card disputes and refer complex issues to the appropriate department.
• Document interactions and follow-up requirements in the core-processing system.

Skills

Telephone support

Active listening

Account research

Online banking support

Debit/credit card support

Fraud escalation

Documentation

Cross-selling

Microsoft Office

Data entry

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Core-processing systems

Job description

ASCENSION CREDIT UNION is seeking a Call Center Representative to serve as the primary contact for members via telephone, email, voicemail, and other channels. You will provide courteous, accurate, and efficient support across accounts, transactions, cards, digital banking, loans, and products, while researching issues and protecting confidential information.

Responsibilities include verifying member identity, addressing balances and history inquiries, assisting with online/mobile banking,