Member Care & Solutions Specialist

Northland Area FCU; Alpena Township (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Incentive pay

Annual bonuses

Paid training

Amazing benefits package

Job summary

Northland Area FCU in Alpena Township, MI is hiring a Contact Center Representative—Full Time. You will deliver exceptional service over the phone, assist members with their financial needs, and connect them with products and services to help them reach their goals.

Candidates should enjoy helping people, be clear communicators, stay organized, and thrive in a fast-paced environment. Credit union, call center, or financial experience is a plus; valid driver’s license required.

Qualifications

• Must possess and maintain a valid driver’s license.
• Previous credit union, financial institution, customer service, call center, or sales experience.

Responsibilities

• Deliver exceptional service over the phone, assist members with their financial needs, answer questions and solve problems, and connect members with relevant products and services to help them reach their goals.

Skills

Customer service

Call center

Financial experience

Job description

Northland Area FCU in Alpena Township, MI is hiring a Contact Center Representative—Full Time. You will deliver exceptional service over the phone, assist members with their financial needs, and connect them with products and services to help them reach their goals.

Candidates should enjoy helping people, be clear communicators, stay organized, and thrive in a fast-paced environment. Credit union, call center, or financial experience is a plus; valid driver’s license required.