Remote Contact Center Agent — Member Care & Tech Support

Public Service Credit Union of Michigan; United States; Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Career Growth / Robust TrainingProgram

Work Life Balance

Health insurance (Full Time)

Paid Time Off (accrued)

Paid holidays (Full Time)

401(k) Plan

Dental & Vision Insurance (Full Time)

Short & Long-Term Disability (FullTime

Life Insurance (Full Time)

Job summary

Public Service Credit Union of Michigan is seeking a driven Contact Center Agent to handle member inquiries and resolve issues with a focus on excellent customer service. You will be the main point of contact for members and manage video banking communications remotely.

Responsibilities include answering calls and emails, guiding members through product features, documenting interactions, and promoting financial solutions while maintaining professionalism and accuracy.

Qualifications

• 2+ years of related experience.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Detail-oriented and able to work remotely.

Responsibilities

• Answering customer calls and emails promptly and professionally
• Primary contact for video banking communication
• Providing accurate and efficient assistance to members in resolving their inquiries, concerns, or complaints
• Troubleshooting technical issues and providing guidance on product or service features
• Documenting detailed information about customer interactions in our database
• Recommending products and educating members to help meet their financial goals
• Maintaining professionalism, empathy, and a member-centric attitude while interacting with members
• Collaborating with other Remote Service Professionals to improve member service
• Help to train new employees and inform them about company's policies
• Make fraud prevention, security, and accuracy a top priority
• Adhering to company policies, guidelines, and protocols for consistent service delivery

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High School Diploma or GED

Job description

Public Service Credit Union of Michigan is seeking a driven Contact Center Agent to handle member inquiries and resolve issues with a focus on excellent customer service. You will be the main point of contact for members and manage video banking communications remotely.

Responsibilities include answering calls and emails, guiding members through product features, documenting interactions, and promoting financial solutions while maintaining professionalism and accuracy.