Member Services Teller – Cash & Customer Care Pro

Wolverine State Credit Union; Alpena (MI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Weekly Pay

401(k) retirement plan

Sick time and vacation accrual

Wellness reimbursement

Tuition reimbursement

Job summary

Wolverine State Credit Union in Alpena, MI seeks a part-time teller to greet members and provide personal service meeting individual needs. You will process deposits, withdrawals, loan payments, money transfers, and cashier's checks, while balancing daily transactions and maintaining privacy.

Responsibilities include drive-up transactions, handling inquiries, and cross-selling credit union products. Previous cash handling and customer service experience are preferred; HS diploma required.

Qualifications

• High School graduate or equivalent required.
• One to three years of similar or related experience.
• Cash handling and customer service experience is strongly preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Receives deposits in person or by mail.
• Receives loan payments in person or by mail.
• Processes cash advances, cashiers’ checks, money orders, and similar transactions.
• Disburses cash or check withdrawals in person.
• Processes transfers.
• Answers the phone and assists members with inquiries or directs to appropriate department.
• Performs transactions via the drive-up teller window and processing night drop transactions.
• Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability.
• Keeps BSA officer aware of all items requiring attention.
• Ensures members' requests and questions are promptly resolved.
• Receives and processes new member accounts and changes to existing accounts.
• Receives and processes changes of name, addresses, and other account information as needed.
• Maintains privacy of member account information.
• Ensures the Credit Union's quality reputation is maintained and projected.
• Keeps supervisor informed of area activities and of any significant problems or concerns.
• Completes required reports and records accurately and promptly.
• Cross sells Credit union products and services.
• Performs other tasks as assigned by supervisor.

Skills

Cash handling

Customer service

Communication skills

Education

High School diploma or equivalent

Job description

Wolverine State Credit Union in Alpena, MI seeks a part-time teller to greet members and provide personal service meeting individual needs. You will process deposits, withdrawals, loan payments, money transfers, and cashier's checks, while balancing daily transactions and maintaining privacy.

Responsibilities include drive-up transactions, handling inquiries, and cross-selling credit union products. Previous cash handling and customer service experience are preferred; HS diploma required.