Contact Center Representative, Full Time, Alpena

Northland Area Federal Credit Union; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Incentive pay

Annual bonuses

Paid training

Amazing benefits

Job summary

Northland Area Federal Credit Union is seeking a full-time Contact Center Representative to brighten members' days over the phone, help with their financial needs, answer questions, and connect them with products and services that help them reach their goals.

You are the kind of person who loves helping others, communicates clearly, stays organized in a fast-paced environment, and enjoys building relationships. A valid driver’s license and prior credit union or call center experience are a plus.

Qualifications

• Must possess and maintain a valid driver’s license.
• Previous credit union, financial institution, customer service, call center, or related experience.

Responsibilities

• Deliver exceptional service over the phone to credit union members.
• Assist members with financial needs, answer questions and solve problems.
• Connect members with appropriate products and services to help them reach goals.
• Maintain accurate and organized member interactions in a fast-paced environment.

Skills

Customer service

Communication

Organization

Relationship building

Call center experience

Job description

Your Next Career Move Starts Here!

We're Hiring a Contact Center Representative – Full Time

Are you the kind of person who can brighten someone's day with just your voice? Do you love helping people, solving problems, and making a difference one conversation at a time? If so, we'd love to have you on our team!

What Is the Role?

Be the voice of our credit union! As a Contact Center Representative, you'll deliver exceptional service over the phone, assist members with their financial needs, answer questions, solve problems, and connect members with products and services that help them reach their goals—all while creating a positive experience with every call.

You're Perfect If You:

• Love helping people and finding solutions
• Communicate clearly and confidently
• Stay organized and detail-oriented in a fast-paced environment
• Enjoy building relationships and identifying opportunities to help members
• Have customer service, call center, or financial experience (bonus points!)

Why You'll Love It Here:

• Sales goals that actually make sense
• No cold calling—just helping our members!
• Incentive pay + annual bonuses + paid training
• Real advancement opportunities
• Amazing benefits package
• Supportive team culture that wants to see you succeed

Qualifications:

Must possess and maintain a valid driver's license, plus previous credit union, financial institution, customer service, call center, sales, or related experience.

Ready to Make Every Call Count?

Our members are waiting to hear from you!

Amazing benefits package

Qualifications : Must possess and maintain a valid driver’s license + previous credit union, financial institution, cash handling, customer service, sales or related experience

Ready to make banking better? Our members are waiting!

Check us out at: Careers - Northland Area FCU

Equal Opportunity Employer
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