Member Care Center Agent — Fast-Paced Financial Services

Everwise Credit Union; Indiana (PA); On-site; USD 22,000 - 31,000; Full time

Job summary

Everwise Credit Union is seeking a Member Services Representative to assist members by phone or other delivery channels, answering questions, performing transactions and resolving issues to ensure quality service. Timely service strengthens members' financial relationships with the Credit Union.

The role requires clear communication, basic financial knowledge, and the ability to multi-task in a fast-paced environment, with hours including weekends and holidays.

Qualifications

• High School Diploma or GED or equivalent.
• 1–2+ years in financial services or customer service/call center experience.

Responsibilities

• Provide courteous and efficient service to members by phone or other channels.
• Identify opportunities to promote credit union products and services.
• Utilize computer applications to assist member support.
• Strive for first contact resolution and build lasting member relationships.
• Maintain high quality metrics such as member satisfaction and accuracy.
• Contribute to unit and corporate goals.
• Assume additional responsibilities for the Credit Union's growth.
• Variability in hours including weekend and holiday hours.

Skills

Verbal communication

Written communication

Phone skills

Analytical skills

Computer literacy

Data entry

Multitasking

Customer service

Education

High School Diploma or GED

Tools

Windows OS

MS Excel

MS Word

Job description

Everwise Credit Union is seeking a Member Services Representative to assist members by phone or other delivery channels, answering questions, performing transactions and resolving issues to ensure quality service. Timely service strengthens members' financial relationships with the Credit Union.

The role requires clear communication, basic financial knowledge, and the ability to multi-task in a fast-paced environment, with hours including weekends and holidays.