Member Care Specialist — Fast-Paced Banking Support

Community First Credit Union | Wisconsin; Neenah (WI); On-site; USD 34,000 - 46,000; Full time

Job summary

Community First Credit Union | Wisconsin is seeking a Member Contact Service Specialist to provide WOW service over the phone and support members across multiple software systems. You will explain features, resolve issues, and process routine transactions in a fast-paced environment.

The role requires strong verbal communication, multitasking ability, and a service-first mindset. Expect contact-center hours: 7 a.m.–6 p.m. Mon–Fri and 7 a.m.–1 p.m. Saturdays, with a rotating Saturday schedule.

Qualifications

• High school diploma or equivalent required.
• Associate's degree in banking or finance is a plus.
• Two years of experience in financial services or a call center environment preferred.
• Exceptional verbal communication skills.
• Ability to multi-task, prioritize, stay organized and follow up.
• Strong knowledge and experience with web-based software programs.
• Commitment to member service and a problem-solving mindset.

Responsibilities

• Provide exceptional, WOW service over the phone to members using multiple software systems.
• Maintain service level expectations and high call quality with a high call volume.
• Explain features and benefits of credit union products and services; recommend products as appropriate.
• Process share withdrawals, fund transfers, pre-authorized credit line advances, outgoing wires, check orders, and certificate renewals; assist with savings sub-shares openings.
• Provide account information related to balances, postings, and statements.
• Process and follow up on ACH, payroll distribution requests, and TDs.
• Provide online banking and bill pay setup, support, and problem resolution for members and staff.

Skills

Communication skills

Multi-tasking

Organization

Follow-up

Web-based software

Education

High school diploma or equivalent

Associate's degree in banking or finance

Job description

Community First Credit Union | Wisconsin is seeking a Member Contact Service Specialist to provide WOW service over the phone and support members across multiple software systems. You will explain features, resolve issues, and process routine transactions in a fast-paced environment.

The role requires strong verbal communication, multitasking ability, and a service-first mindset. Expect contact-center hours: 7 a.m.–6 p.m. Mon–Fri and 7 a.m.–1 p.m. Saturdays, with a rotating Saturday schedule.