Member Contact Center Representative

Everwise Credit Union; South Bend (IN); On-site; USD 22,000 - 31,000; Full time

Job summary

Everwise Credit Union and its South Bend location are seeking a Member Services Representative to assist members by phone and other channels, answering questions, performing transactions, and resolving issues to enhance member relationships.

Applicants should have strong communication, computer skills, data-entry accuracy, and the ability to multitask in a fast-paced environment; weekend and holiday hours may be required.

Qualifications

• High School Diploma, GED or equivalent.
• 1+ year experience in financial services or 2+ years in customer service/call center.
• Clear verbal and written communication skills.

Responsibilities

• Provide courteous and efficient service to members via phone or other channels.
• Identify opportunities to promote credit union products to retain members.
• Use computer applications to assist with member support and satisfaction.
• Aim for first contact resolution and build lasting member relationships.

Skills

Clear communication

Phone skills

Analytical skills

Computer literacy

Data entry

Multitasking

Fast-paced environment

Desk/office guidance

Education

High School Diploma or GED

Job description

Job Description:

Position Summary

Assists members via telephone or other delivery channels with their financial needs by answering questions, performing financial transactions, resolving issues and providing information to ensure quality service. Timely service the needs of the members and enhance their financial relationships with the Credit Union.

Primary Responsibilities and Duties

• Responsible for providing courteous and efficient service to members and team members over the phone or preferred delivery channel.
• Identify opportunities to promote credit union products and services to retain members and increase wallet share.
• Utilize various computer applications to assist with member support and satisfaction.
• Strive to provide first contact resolution and build lasting member relationships through exceptional service.
• Responsible for maintaining a high level of quality such as Member Satisfaction, accuracy, phone management and more as defined by management.
• Contribute to Unit and Corporate goals.
• Assumes additional responsibilities as necessary for the continued growth and advancement of the Credit Union.

Variability in hours including weekend and holiday hours.

Knowledge/Skills

• Clear verbal and written communication, listening, and human relation skills
• Excellent phone communication skills using clear and pleasant voice
• Basic analytical, mathematical, organizational and decision‑making skills
• Computer literacy skills with using Windows environment, spreadsheet and word processing software.
• Data entry skills
• Ability to multi‑task
• Able to work in a fast‑paced and diverse environment
• Ability to sit and/or stand at a desk for extended period.

Minimum Requirements

• High School Diploma, GED or equivalent skills and abilities.
• Basic knowledge of financial services generally acquired by one or more years working within the financial services area or minimum of two years' customer service and/or call center experience.

Base pay: Starting at $19.00/hour.

Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.