Contact Center Advisor - Downtown Reading, PA
Visions Federal Credit Union
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Benefits offered by this job
Job summary
Visions Federal Credit Union is seeking a Contact Center Advisor in Reading, PA, offering a $750 sign-on. The role provides inbound and outbound member support, helping with accounts, lending, and digital banking while building strong relationships and advancing members’ financial wellness.
The position is full‑time with rotating shifts, on‑site in Reading and a hybrid/remote option for local candidates. Compensation ranges from $23.00 to $30.00 per hour, with benefits and opportunities for
Qualifications
- Associate degree OR equivalent combination of education and relevant experience.
- At least 1 year of customer‑facing experience in banking, financial services, retail, hospitality, sales, healthcare, insurance, or a call center environment.
- Proficiency with computers and Microsoft Office applications.
- Ability to obtain and maintain NMLS licensing.
- Diversity and inclusion considerations are noted in hiring.
Responsibilities
- Answer inbound member calls and provide exceptional service across banking topics.
- Help members navigate accounts, loans, digital banking tools, and financial products.
- Build trusted relationships by identifying needs and providing personalized solutions.
- Educate members about products and services to improve financial wellness.
- Support consumer loan application intake and referrals.
- Resolve member concerns through problem solving, ownership, and follow through.
- Meet individual and team goals related to service quality, growth, and lending opportunities.
- Collaborate with teammates and internal partners to create a seamless member experience.
Skills
Education
Job description
We're in the business of people helping people, and you can help us make an impact on our members’ lives and in your community. Whether it’s helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time – you have an impact on their lives just by working here, no matter what your position may be.
We're in the business of people helping people, and you can help us make an impact on our members’ lives and in your community. Whether it’s helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time – you have an impact on their lives just by working here, no matter what your position may be.
Work with us – and be part of something bigger than banking.
- Retirement benefits – pension plan, 401(k) with employer match
- Excellent health benefits – medical, dental, vision, and supplemental coverage
- Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
- 10+ paid holidays per year
- Dedicated employee parking at our Downtown Reading location—no need to search for or pay for street parking
- Lifestyle Spending Account (LSA) stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursement
- Employee recognition program
- and more!
At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, and we strive to celebrate the diversity of our employees.
Title of Position: Contact Center Advisor - Offering $750 Sign-On Bonus
Position Overview: As a Contact Center Advisor, you will serve as a trusted resource for our members by delivering exceptional service through inbound and outbound phone interactions. You will assist members with accounts, lending solutions, digital banking services, and financial inquiries while building strong relationships and identifying opportunities to enhance their financial well‑being.
This role is ideal for individuals who enjoy helping others, solving problems, and creating positive member experiences. In addition to developing expertise in financial services, you’ll gain valuable exposure to consumer lending, member relationship management, and credit union operations, providing a foundation for future growth and advancement opportunities throughout Visions.
Position Type: This is a full‑time position with rotating shifts, Monday through Friday between 8:30AM and 6:15PM. Team members also work rotating Saturday shifts from 8:15AM to 12:15PM.
Compensation Range: $23.00/Hr. - $30.00/Hr.
*Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills*
Location: On‑site Downtown Reading, PA. Hybrid / Remote opportunity available ONLY to candidates from the Reading, PA or surrounding areas.
- Answer inbound member calls and provide exceptional service across a variety of banking and financial topics
- Help members navigate accounts, loans, digital banking tools, and financial products
- Build trusted relationships by identifying needs and providing personalized solutions
- Educate members about products and services that can improve their financial wellness
- Support consumer loan application intake and referrals
- Resolve member concerns through problem‑solving, ownership, and follow‑through
- Meet individual and team performance goals related to service quality, member growth, and lending opportunities
- Work collaboratively with teammates and internal partners to create a seamless member experience
- Enjoy helping people solve problems
- Thrive in a fast‑paced environment
- Adapt to change with a positive, solution‑focused approach
- Communicate clearly and confidently
- Build rapport and trust quickly
- Balance service excellence with sales conversations
- Are comfortable learning technology and financial products
- Associate degree OR equivalent combination of education and relevant experience.
- At least 1 year of customer‑facing experience in banking, financial services, retail, hospitality, sales, healthcare, insurance, or a call center environment.
- Proficiency with computers and Microsoft Office applications.
- Ability to obtain and maintain NMLS licensing. Licensing and applicable fees are covered by Visions for employees in this role.
- Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.
- Bachelor’s degree preferred.
- Minimum of four years customer service, retail, banking, or financial services industry experience.
- Bilingual proficiency - *A passing verbal assessment of language proficiency will be required during onboarding process.*
At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position.
- To our members, we will provide value and relevance.
- To our employees, we will be a premier organization and provide opportunities for career advancement.
- To our community, we will be a leader and provide a positive impact.
At Visions, we’re an organization with Integrity that builds Community, provides exceptional Service to all, and continually strives to earn your Trust.
We make Visions matter. You can, too. #ClaimYourSeat
- Visions FCU
- Employee benefits
- Employee culture
- Community giveback
If you have any questions, please contact the Talent Team directly at 800.242.2120, ext. 10501 or by emailing us at TalentTeam@visionsfcu.org.
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