Member Billing & Payments Specialist

Brunswick Electric Membership Corporation; Supply (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Brunswick EMC is seeking a Member Accounts Specialist to ensure accurate monthly billing, record payments and adjustments, and maintain customer account data. The role collaborates with Member Service, Accounting, Metering, Operations, and other teams to resolve billing issues and provide reliable information to members.

You will work on processing bills, reviewing meter readings and charges, and participating in billing system upgrades and new processes.

Qualifications

• Two or more years of experience in billing, accounting, accounts receivable, or related field preferred.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Process and review regular monthly customer billing in accordance with schedules and procedures.
• Review billing information for accuracy including meter readings, usage, rates, taxes, fees and charges.
• Identify unusual billing activity and research discrepancies.
• Ensure billing rates and charges are applied accurately based on rate schedules.
• Process billing adjustments, refunds, credits and corrections per policies.
• Assist with billing for new services, service changes, transfers, and account closures.
• Process and verify customer payments from various channels.
• Research payment posting errors and unapplied payments.
• Assist with complex billing questions and account issues with staff.
• Participate in system testing, billing system upgrades and new processes.

Skills

Accuracy

Analytical Ability

Customer Focus

Problem Solving

Organization

Confidentiality

Teamwork

Adaptability

Education

Associate Degree

Tools

Microsoft Word

Microsoft Excel

Job description

Brunswick EMC is seeking a Member Accounts Specialist to ensure accurate monthly billing, record payments and adjustments, and maintain customer account data. The role collaborates with Member Service, Accounting, Metering, Operations, and other teams to resolve billing issues and provide reliable information to members.

You will work on processing bills, reviewing meter readings and charges, and participating in billing system upgrades and new processes.