Member Billing & Collections Specialist

UFC GYM - Whitestown, IN; Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

UFC GYM - Whitestown, IN is seeking a Dues Operator to manage past due balances across various dues categories. The role emphasizes professional outreach by phone and email to recover payments while preserving a positive member experience.

The position requires strong verbal communication, exceptional customer service, and meticulous record-keeping. Candidates should be highly organized with the ability to multi-task across many accounts in a fast-paced gym environment.

Qualifications

• Excellent verbal communication on the phone.
• Strong customer service orientation in difficult conversations.
• Professional, positive attitude under repetitive interactions.
• Highly organized with disciplined follow-up.
• Ability to multi-task across many accounts.
• Familiarity with account/billing software and email.

Responsibilities

• Proactively contact members with past due balances via phone and email.
• Manage a consistent follow-up cadence until balances are resolved or accounts are escalated per policy.
• Collect on all balance types: personal training, monthly EFT, and recurring à la carte dues.
• Document all member communications and payment arrangements accurately.
• De-escalate member concerns and resolve billing disputes professionally.
• Coordinate with club-level staff and management on chronic delinquency cases.
• Maintain accurate records of collection status and outcomes.

Skills

Verbal communication

Customer service

Organization

Follow-up discipline

Billing software

Email communication

Tools

Billing software

Job description

UFC GYM - Whitestown, IN is seeking a Dues Operator to manage past due balances across various dues categories. The role emphasizes professional outreach by phone and email to recover payments while preserving a positive member experience.

The position requires strong verbal communication, exceptional customer service, and meticulous record-keeping. Candidates should be highly organized with the ability to multi-task across many accounts in a fast-paced gym environment.