Dues Operator

UFC GYM - Whitestown, IN; Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

UFC GYM - Whitestown, IN is seeking a Dues Operator to manage past due balances across various dues categories. The role emphasizes professional outreach by phone and email to recover payments while preserving a positive member experience.

The position requires strong verbal communication, exceptional customer service, and meticulous record-keeping. Candidates should be highly organized with the ability to multi-task across many accounts in a fast-paced gym environment.

Qualifications

• Excellent verbal communication on the phone.
• Strong customer service orientation in difficult conversations.
• Professional, positive attitude under repetitive interactions.
• Highly organized with disciplined follow-up.
• Ability to multi-task across many accounts.
• Familiarity with account/billing software and email.

Responsibilities

• Proactively contact members with past due balances via phone and email.
• Manage a consistent follow-up cadence until balances are resolved or accounts are escalated per policy.
• Collect on all balance types: personal training, monthly EFT, and recurring à la carte dues.
• Document all member communications and payment arrangements accurately.
• De-escalate member concerns and resolve billing disputes professionally.
• Coordinate with club-level staff and management on chronic delinquency cases.
• Maintain accurate records of collection status and outcomes.

Skills

Verbal communication

Customer service

Organization

Follow-up discipline

Billing software

Email communication

Tools

Billing software

Job description

Dues Operator

Position Summary
The Dues Operator is responsible for managing collections on past due member account balances across all balance types, including personal training packages, monthly EFT dues, and recurring à la carte charges. This role requires consistent, professional outreach and follow-up to resolve delinquent accounts while preserving a positive member experience.

Key Responsibilities

• Proactively contact members with past due balances via phone and email
• Manage a consistent follow-up cadence until balances are resolved or accounts are escalated per policy
• Collect on all balance types: personal training, monthly EFT, and recurring à la carte dues
• Document all member communications and payment arrangements accurately
• De-escalate member concerns and resolve billing disputes professionally
• Coordinate with club-level staff and management on chronic delinquency cases
• Maintain accurate records of collection status and outcomes

Required Skills & Qualities

• Strong verbal communication skills; comfortable and confident on the phone
• Excellent customer service orientation, even in difficult conversations
• Positive, professional attitude under repetitive or resistant interactions
• Highly organized with strong follow-up discipline
• Ability to multi-task across a high volume of accounts
• Comfortable with account/billing software and email correspondence

Preferred Experience

• Prior collections, billing, or customer service experience
• Experience in fitness, membership-based, or subscription industries a plus