Dues Operator

UFC Gym; Chicago (IL); On-site; USD 24,796 - 35,817; Full time

Job summary

UFC Gym in Chicago seeks a Dues Operator to manage past-due member balances across personal training, monthly EFTs, and recurring charges. You will contact members by phone and email, follow up until balances are resolved, and document communications and payment plans to support a positive member experience.

You will work with club staff to escalate chronic delinquency when needed, maintain accurate records, and handle billing disputes professionally while upholding policy and customer service

Qualifications

• Strong verbal communication; phone presence is essential.
• Excellent customer service orientation.
• Professional attitude under repetitive conversations.
• Highly organized with strong follow-up discipline.
• Ability to multi-task across a high volume of accounts.
• Comfortable with account/billing software and email correspondence.
• Preferred: prior collections, billing, or customer service experience.
• Experience in fitness or subscription industries is a plus.

Responsibilities

• Proactively contact members with past due balances via phone and email.
• Maintain a consistent follow-up cadence until balances are resolved or escalated per policy.
• Collect on all balance types: personal training, monthly EFT, and recurring dues.
• Document all member communications and payment arrangements accurately.
• De-escalate member concerns and resolve billing disputes professionally.
• Coordinate with club staff and management on chronic delinquency cases.
• Maintain accurate records of collection status and outcomes.

Skills

Phone communication

Customer service

Organizational skills

Multi-tasking

Email correspondence

Job description

Dues Operator

Position Summary
The Dues Operator is responsible for managing collections on past due member account balances across all balance types, including personal training packages, monthly EFT dues, and recurring à la carte charges. This role requires consistent, professional outreach and follow-up to resolve delinquent accounts while preserving a positive member experience.

Key Responsibilities

• Proactively contact members with past due balances via phone and email
• Manage a consistent follow-up cadence until balances are resolved or accounts are escalated per policy
• Collect on all balance types: personal training, monthly EFT, and recurring à la carte dues
• Document all member communications and payment arrangements accurately
• De-escalate member concerns and resolve billing disputes professionally
• Coordinate with club-level staff and management on chronic delinquency cases
• Maintain accurate records of collection status and outcomes

Required Skills & Qualities

• Strong verbal communication skills; comfortable and confident on the phone
• Excellent customer service orientation, even in difficult conversations
• Positive, professional attitude under repetitive or resistant interactions
• Highly organized with strong follow-up discipline
• Ability to multi-task across a high volume of accounts
• Comfortable with account/billing software and email correspondence

Preferred Experience

• Prior collections, billing, or customer service experience
• Experience in fitness, membership-based, or subscription industries a plus