Member Advocate: Remote Care & Solutions Expert

NEPSE Trading; Northern (KY); Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

Remote working opportunities

Job summary

Blue Cross Blue Shield of Massachusetts is seeking a dedicated Member Service Advocate to be the voice and guide for members, explaining health and dental packages and ensuring an excellent consumer experience. You will join a structured training program and support a fast-paced service center environment with ongoing development and growth opportunities.

The role requires strong communication, empathy, and problem-solving skills, with remote-working options and a 37.5-hour workweek.

Qualifications

• High school diploma or equivalent
• 1+ years customer service experience with phone, email, or in person
• Local to Eastern Standard Time zone

Responsibilities

• Assist members by answering questions, guiding them to answers, and explaining health and dental packages
• Provide attentive, compassionate service and resolve member issues
• Participate in phased new hire training and ongoing development
• Handle calls as a primary activity, with learning and career growth time
• Support remote-working arrangements under Hybrid Working Guidelines

Skills

Communication skills

Empathy

Problem solving

Multi-tasking

Tech savvy

Time management

Bilingual

Education

High school diploma

Tools

Microsoft Office

Job description

Blue Cross Blue Shield of Massachusetts is seeking a dedicated Member Service Advocate to be the voice and guide for members, explaining health and dental packages and ensuring an excellent consumer experience. You will join a structured training program and support a fast-paced service center environment with ongoing development and growth opportunities.

The role requires strong communication, empathy, and problem-solving skills, with remote-working options and a 37.5-hour workweek.