Remote Member Experience Advocate

Blue Cross and Blue Shield of Massachusetts Inc.; Hingham (MA); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

401(k)

Tuition reimbursement

Well-being benefits

Paid time off

Job summary

Blue Cross Blue Shield of Massachusetts is seeking a Member Service Advocate to guide members to answers, explain medical and dental packages, and deliver exceptional service in a structured, supportive service center. You will join a phased training program and pursue a career that positively impacts millions of Americans.

The role offers remote-friendly work, a 37.5-hour week, and opportunities for growth within BCBSMA's service center environment.

Qualifications

• High school diploma or equivalent required.
• 1+ years customer service experience with phone/email/in person.
• Strong familiarity with technology and Microsoft Office.
• Local to Eastern Standard time zone.

Responsibilities

• Guide members to answers and explain medical and dental packages.
• Provide excellent customer service in a structured call center environment.
• Participate in phased new hire training program.
• Work in a remote-friendly environment with flexible scheduling.
• Handle calls and dedicate time to learning and career development.

Skills

Customer service

Communication

Problem solving

Empathy

Multi-tasking

Analytical thinking

Proactive

Planning

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Blue Cross Blue Shield of Massachusetts is seeking a Member Service Advocate to guide members to answers, explain medical and dental packages, and deliver exceptional service in a structured, supportive service center. You will join a phased training program and pursue a career that positively impacts millions of Americans.

The role offers remote-friendly work, a 37.5-hour week, and opportunities for growth within BCBSMA's service center environment.