Remote Member Advocate: Help Members Access Care

Blue Cross and Blue Shield of Massachusetts, Inc.; Hingham (MA); Remote; USD 40,000 - 44,000; Full time

Job summary

Blue Cross Blue Shield of Massachusetts, Inc. is seeking a Member Service Advocate to guide members to the answers they need and explain their medical and dental packages.

You will be part of a fast-paced, service-first team with a phased training program to develop your skills for a rewarding career in health insurance. You’ll work in a structured environment with remote-working opportunities, 37.5 hours per week, and training that starts at 9am-5pm EST during the initial period, shifting to

Qualifications

• Strong customer service orientation.
• Ability to explain complex information clearly.
• Demonstrated empathy and active listening.

Responsibilities

• Guide members to the answers they need and explain medical and dental packages.
• Provide exceptional service and maintain a positive member experience.
• Participate in phased new-hire training and development to support career growth.
• Handle calls and support members in a fast-paced service center environment.

Skills

Customer service

Empathy

Effective communication

Problem solving

Learning mindset

Multi-tasking

Job description

Blue Cross Blue Shield of Massachusetts, Inc. is seeking a Member Service Advocate to guide members to the answers they need and explain their medical and dental packages.

You will be part of a fast-paced, service-first team with a phased training program to develop your skills for a rewarding career in health insurance. You’ll work in a structured environment with remote-working opportunities, 37.5 hours per week, and training that starts at 9am-5pm EST during the initial period, shifting to