Member Advocate — Banking for Community Impact

First Citizens Federal Master; New Bedford (MA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

401K with match

Tuition Assistance

Employee Assistance Program

Work-Life Balance

Volunteer Time Off

Tax-advantaged savings

Job summary

First Citizens' Federal Credit Union in New Bedford, MA, seeks a Member Advocate to deliver a positive member experience and assist in diverse branch activities aimed at helping the community achieve financial wellness.

This role emphasizes advocacy over product selling, a can-do attitude, and teamwork within a collaborative environment offering learning opportunities, tuition assistance, and work-life balance.

Qualifications

• A can-do attitude and desire to help others and the community.
• Willingness to learn and adapt in a branch support role.
• Strong communication and teamwork.

Responsibilities

• Provide a positive member experience and answer questions.
• Assist in various branch activities to support financial freedom.
• Advise and refer to appropriate services while maintaining compliance.

Skills

Customer service

Team player

Positive attitude

Communication

Job description

First Citizens' Federal Credit Union in New Bedford, MA, seeks a Member Advocate to deliver a positive member experience and assist in diverse branch activities aimed at helping the community achieve financial wellness.

This role emphasizes advocacy over product selling, a can-do attitude, and teamwork within a collaborative environment offering learning opportunities, tuition assistance, and work-life balance.