Member Advocate: Banking Support & Community Impact

First Citizens Federal Master; Falmouth (MA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

401K Program (Fully Vested)

Tuition Assistance

Volunteer Time Off

Work-Life Balance

Learning & Development

Employee Assistance Program

Job summary

First Citizens Federal Credit Union is seeking a Member Advocate to enhance the member experience at the Cape Cod, Falmouth Branch. You will assist in branch activities and support the community in achieving financial freedom.

The role emphasizes advocating for members, not selling products, and requires a can-do attitude with a focus on teamwork and service in a supportive environment.

Qualifications

• Desire to help others and our community.
• Training and learning are available; willingness to develop.
• There is no list of products to sell—advocate for members and provide support.

Responsibilities

• Provide a positive member experience and assist in branch activities to help community members achieve financial freedom.
• Support internal and external communities; act as an advocate for members.
• Work collaboratively to ensure smooth branch operations and member satisfaction.

Skills

Customer service

Team player

Positive attitude

Helpfulness

Job description

First Citizens Federal Credit Union is seeking a Member Advocate to enhance the member experience at the Cape Cod, Falmouth Branch. You will assist in branch activities and support the community in achieving financial freedom.

The role emphasizes advocating for members, not selling products, and requires a can-do attitude with a focus on teamwork and service in a supportive environment.