Member Advocate

Marine Credit Union; Des Moines (IA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with employer match

PTO (maternity/paternity) and other休

Job summary

Marine Credit Union is seeking a friendly Member Advocate I to welcome and support members, helping them reach financial goals with personalized guidance and digital tools.

You will build relationships, handle routine transactions, and educate members on products. A positive, patient attitude, strong communication, and willingness to learn are key for success at our Iowa Des Moines location.

Qualifications

• Passion for helping people and delivering outstanding service
• Excellent communication and problem-solving skills
• Comfort with computers and eagerness to learn new systems
• Cash handling or banking experience is a plus (not required)
• Bilingual applicants strongly encouraged to apply

Responsibilities

• Welcome and support members, ensuring every visit is a great experience
• Build genuine relationships and learn about members’ financial goals
• Perform account transactions and assist with digital banking tools
• Educate members about products and services that support their financial success
• Make meaningful outreach calls to strengthen member relationships
• Collaborate with a supportive branch team that celebrates shared success

Skills

Customer service

Communication

Problem solving

Computer literacy

Bilingual encouraged

Education

High school diploma or equivalent

Job description

Join a Credit Union That Truly Puts People First

Are you someone who loves connecting with people, solving problems, and making a meaningful impact in your community? As a Member Advocate I, you’ll be the friendly face and trusted guide who helps our members reach their financial goals. If you’re looking to grow your career in a supportive, mission-driven environment, this role is made for you.

What You’ll Do

• Welcome and support members, ensuring every visit is a great experience
• Build genuine relationships and learn about members’ financial goals
• Perform account transactions and assist with digital banking toolsBasic account opening
• Educate members about products and services that support their financial success
• Make meaningful outreach calls to strengthen member relationships
• Collaborate with a supportive branch team that celebrates shared success

What You’ll Bring

• A passion for helping people and delivering outstanding service
• Excellent communication and problem-solving skills
• Comfort with computers and eagerness to learn new systems
• Cash handling or banking experience is a plus (not required)
• Bilingual applicants strongly encouraged to apply

Why You’ll Love Working Here

We’re committed to supporting both the personal and professional well-being of our employees. Benefit highlights include:

• Medical, Dental, and Vision insurance
• 401(k) with immediate employer match
• Maternity and Paternity PTO
• Community Service PTO
• Employee banking perks
• Health Savings Account (HSA) with employer contribution
• Company-paid training and development opportunities
• A mission-driven culture that puts people first
• A collaborative team environment with clear pathways for growth

Education

• High school diploma or equivalent preferred

If you’re ready to make a difference every day, we’d love to meet you!