Member Advisor: Digital Banking & Service Specialist

Jobtailor; Foley (AL); On-site; USD 29,000 - 42,000; Full time

Job summary

Jobtailor in Foley, AL is seeking a reliable member service associate to process financial transactions, assist customers with cash handling, and educate clients on digital banking tools while maintaining accuracy and a friendly service mindset.

You will balance end-of-day tasks, refer opportunities to partners for loans or investments, and support staff with a consultative sales approach to meet member needs.

Qualifications

• Minimum two years of financial institution experience in member service or cash operations.
• A high school degree or equivalent.
• A significant level of trust, credibility and diplomacy.
• Adaptability in a fast-paced environment.
• Ability to manage multiple priorities.
• Strong problem-solving and decision-making skills.
• Proficient in multitasking across computer applications.
• Effective needs-based communication.
• Commitment to learning and professional development.
• Excellent member service focus.
• High attention to detail and accuracy.
• Strong written and verbal communication skills.

Responsibilities

• Process financial transactions including deposits, withdrawals, transfers, and check cashing
• Uncover members’ needs and recommend solutions using a sales-through-service consultative approach
• Conduct basic member service and loan functions, including consumer accounts, disputes, account maintenance, and unsecured loans
• Transition members to appropriate teammates for advanced products or services
• Educate members on self-service technology and digital solutions, including mobile/online banking, bill pay, remote deposit capture, and ITM services
• Maintain appropriate records and prepare required reports
• Perform branch-specific functions, including end-of-day balancing and night drop
• Recognize referral opportunities and refer members to internal business partners for investments, mortgage, or commercial lending

Skills

Customer Service

Sales Experience

Communication

Problem-Solving

Attention to Detail

Multitasking

Education

High School Diploma or Equivalent

Tools

Mobile Banking

Online Banking

Bill Pay

Remote Deposit Capture

ITM Services

Job description

Jobtailor in Foley, AL is seeking a reliable member service associate to process financial transactions, assist customers with cash handling, and educate clients on digital banking tools while maintaining accuracy and a friendly service mindset.

You will balance end-of-day tasks, refer opportunities to partners for loans or investments, and support staff with a consultative sales approach to meet member needs.