Member Advisor - Build Relationships Jackson Branches

truecommunitycreditunion; Jackson (MI); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

401(k)

Pension

Tuition Reimbursement

Gym Reimbursement

Employer-Paid Life Insurance

Short & Long Term Disability Coverage

TRUE Cares Paid Family Leave

Flexible Spending Accounts

Job summary

TRUE Community Credit Union in Jackson, MI seeks a full-time Member Advisor to serve multiple branch locations. You will deliver outstanding member experiences, process transactions, and help members meet their financial goals.

This role offers variety and opportunities to grow across Jackson-area teams, with a schedule that includes weekday hours and travel between branches. Excellent communication and a customer-first mindset are essential.

Qualifications

• High school diploma or GED required.
• Minimum of 6 months of customer service experience.
• Strong communication and relationship-building skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using technology and learning new systems.
• Reliable transportation and willingness to travel between branch locations.

Responsibilities

• Deliver exceptional customer service to members
• Process transactions accurately and efficiently
• Open and maintain deposit accounts
• Assist members with consumer loan applications
• Recommend products and services that support members' financial goals
• Educate members about fraud prevention and account security
• Build lasting relationships while navigating multiple systems and processes

Skills

Customer service

Communication

Relationship-building

Multitasking

Technology proficiency

Reliable transportation

Education

High school diploma or GED

Tools

Banking software

Job description

TRUE Community Credit Union in Jackson, MI seeks a full-time Member Advisor to serve multiple branch locations. You will deliver outstanding member experiences, process transactions, and help members meet their financial goals.

This role offers variety and opportunities to grow across Jackson-area teams, with a schedule that includes weekday hours and travel between branches. Excellent communication and a customer-first mindset are essential.